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Title |
: |
Dealing with Difficult People and Situations |
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How to resolve tension using effective influencing skills |
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Date |
: |
22 July 2010 |
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n this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.
Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony. |
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Title |
: |
Activate your Listening Skills |
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The building blocks to engaging people and developing effective relationships |
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Date |
: |
13 July 2010 |
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In this interactive workshop, David Goldwich will help you become an exceptional and engaging listener. You will learn how to recognise the barriers to effective listening and how to overcome them, the benefits of effective listening, various listening styles, and techniques to develop active and empathetic listening skills. The emphasis is on role plays and other activities to improve your listening skills quickly. |
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Title |
: |
Win-win Negotiation Skills |
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Date |
: |
14 July 2010 |
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We all negotiate every day, whether we realise it or not. Yet few people are ever taught how to negotiate. And if we do learn how to negotiate on the job, we probably learn from someone who practices the traditional adversarial approach. This old school, win-lose approach is only suitable for one-off negotiations.
Most of us are expected to negotiate effectively with vendors, customers, and partners repeatedly over a long period of time. We need to achieve good results for our side while maintaining a healthy, long-term relationship with our negotiating partners. In today's world, a win-win outcome is the only acceptable result.
While we hear much talk about the coveted win-win outcome, the fact is this result is not common. Most negotiations will never result in a win-win outcome because of certain common negotiation mistakes and misconceptions. Armed with the right strategies and techniques, you can greatly increase the probability of negotiating a win-win agreement.
This practical and interactive one-day workshop is based on the "principled negotiation" approach developed at Harvard. Facilitated by David Goldwich, a trained lawyer and mediator, this programme focuses on preparing for negotiation and provides a framework for negotiating win-win outcomes. |
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Title |
: |
Professional People Skills |
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Achieving greater success with professional presence, confidence, and powerful interpersonal skills |
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Date |
: |
15 July 2010 |
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In this popular, practical workshop, Karen will give you the tools you need to build instant rapport. She will show you how to present yourself professionally, self-promote with credibility, communicate with competence, and demonstrate social savvy. With Karen's techniques, you will develop powerful people skills that will help you stand out from the crowd and achieve greater success.
If you want to enhance your effectiveness with people, don't miss this motivating workshop that will unleash the confident communicator in you! |
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Title |
: |
Business Finance for Non-financial Managers |
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Date |
: |
19-20 July 2010 |
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Workshop Outline:
- Introduction
- How to Read Profit and Loss Statements
- How to Read Balance Sheets
- What is Finanical Window Dressing
- What can Financial Statements Tell You About the Credit Worthiness of Company
- Analysing Financial Performance
- Budget Preparation
- Product Cost Budgeting
- Variance Analysis
- Profit Planning
- Project Evaluation
- Working Capital Management
- Managing Foreign Exchange
- Group Discussion
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Title |
: |
Energise Your E-mail Writing Skills |
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Make the most of e-mail and learn how to write well |
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Date |
: |
29 July 2010 |
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When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.
The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!
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Title |
: |
Achieving Peak Performance by Improving your Memory |
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How to use powerful information and memory management techniques to improve your productivity at work |
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Date |
: |
11 August 2010 |
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|
Memory is needed every single moment of our lives. The way we use our memory decides what we become. In any profession or occupation, Information and memory management skills can be priceless assets and lead to improved productivity and profitability for any organisation. This powerful workshop is the solution to all these challenges. Nishant will equip you with all the tools and strategies you need to unleash the full potential of your brain power. You will stop wasting time with approaches that produce little or no results, and know how to tackle information overload effectively. Plus you'll walk away with a powerful Daily Action Plan that you can use immediately to make sure you make the most of the massive gains from the workshop. |
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Title |
: |
Successful Business Communication Skills |
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A fresh look at increasing clarity and confidence, and building relationships that succeed at work |
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Date |
: |
12 August 2010 |
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In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.
Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.
With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun! Top up your communication toolkit and enjoy a high-energy day of professional development.
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Title |
: |
Strategic Business Planning & Budgeting |
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Date |
: |
12-13 August 2010 |
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Workshop Outline:
- Creativity and The Business Idea
- Profitable Business Planning
- Budget Preparation Methods
- Strategy and Budgeting
- Types of Budget and Master Ways to Prepare Them
- Budgetary Control System
- Decision Making Through Variance Analysis
- Prepare your Business with Scenario Budgeting
- Benchmark the Effectiveness of Your Plan Using Equivaent Units As a Yardstick
- Flexibility
- Group Discussions and Presentations
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Title |
: |
Creativity at Work |
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Increasing creative thought and action in business |
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Date |
: |
13 August 2010 |
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n this entertaining workshop full of practical exercises and strategies, Alison Lester will show you the path to increased mental agility and idea generation based on your own very specific experiences and talents. The workshop will lead you toward a feeling of confidence in your creative capacity, and will teach you how to develop an environment for in your business, encouraging others to express their thoughts and talents more freely as well. |
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Title |
: |
Mind
Mapping at Work |
| |
|
|
Optimise your
thinking skills |
| |
Date |
: |
13 August 2010 |
| |
|
|
Learn
fundamental thinking skills that organise and fully
capitalise on your mind's phenomenal resources. Engage
in visually stimulating sessions that will unlock your
phenomenal thinking abilities. |
| |
|
|
|
| |
|
| |
Title |
: |
Polished Presentation Skills |
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Date |
: |
18 August 2010 |
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|
Need to acquire the finer points of presenting effectively? Need to project yourself effectively to one or 1000? Need to know how to overcome stage fright? Need the right skills to project your voice, body and presence for maximum impact at presentations? Then here's our signature workshop that has been refined and perfected just for you. |
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Title |
: |
Winning and Retaining Clients in Tough Times! |
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Securing business in today's economy |
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Date |
: |
1 September 2010 |
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Wondering how to meet your targets? Need practical guidelines to win clients, increase market share and retain clients in difficult times? This workshop is guaranteed to bring results!
This workshop is specially designed for those who need practical skills for winning and retaining clients in a downturn economy. Learn to survive and thrive in challenging times. Your time investment will produce long term results |
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Title |
: |
Speaking Without Fear |
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Powerful presentation skills for people who hate presenting |
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Date |
: |
1-2 September 2010 |
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n this detailed, entertaining, and very practical workshop, Alison Lester will help you to overcome the perceptions and inhibitions that may be holding you back. Together you will take a good look at the elements of a successful presentation, and learn how you can develop this winning formula. Concentrating both on developing your content and improving your delivery, this workshop offers lots of opportunity for practice, for feedback, and, above all, for improvement. |
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Title |
: |
Emotional Intelligence at Work |
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Increasing your effectiveness through understanding people |
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Date |
: |
17 September 2010 |
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In this highly experiential workshop, Leslie Choudhury guides you through the 5 core competencies of EQ, and shows you essential skills that will help you develop trusting and meaningful relationships with everyone. You will be able to use these skills immediately, and will see positive improvements in your social and professional competence.
Emotional intelligence brings out the best in you and the best in others. It results in positive emotions, initiative and innovation, improved performance, and personal and professional success. EQ is an indispensable tool for everyone. Join Leslie for an enlightening, motivating day of improving your EQ! |
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|
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Title |
: |
Effective Business Cashflow - The Practical Way |
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Date |
: |
20 September 2010 |
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|
Workshop Outline:
- Introduction
- Cashflow Forecast
- Minimization of Capital Expenditure
- Emerging Financing in China
- Working Capital Improvements
- Can Top Management Help to Improve Cash?
- Managing Foreign Currency
- Managing Cash in Recession Time
- Group Discussions and Presentations
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Title |
: |
Think Fast, Think Smart |
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Date |
: |
21 September 2010 |
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Unleash ideas and capture thoughts for Problem Solving, Decision Making, Sales and Marketing, Improved Quality and Service and work in dynamic environments. |
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Title |
: |
Business Etiquette and Professional Poise |
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Winning ways to improve your etiquette and put your best face forward every time |
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Date |
: |
22 September 2010 |
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|
In this highly practical and interactive workshop, Tina Altieri will teach you some strategic tools and techniques that will help you to perform at your peak, distinguish yourself from the rest, and make a positive impact, both in work or social settings. Tina will show you how you can be a shining example when it comes to representing your company, meeting clients from all over the world or improving your chances of promotion.
This comprehensive workshop not only focuses on the right way to behave in a range of business scenarios, but it will also give you the vital tips and techniques to improve your confidence, attract more positive recognition and make your working life much more rewarding. |
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|
| |
Title |
: |
Powerful Business Writing Skills |
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Date |
: |
29-30 June 2009 |
| |
|
|
Best-selling
author Shirley Taylor will show you
some simple but powerful techniques that will help you
to become a better business writer and get the right
results every time. In this practical two-day workshop,
you will learn how to organise your words and thoughts
on paper, structure your messages logically, present
your documents attractively, and improve the format,
style, language and tone of all your written communication.
Using these guidelines, you will learn a set of skills
that will be useful for the rest of your life. Remember,
what you write reflects your company's image and it
also gives an impression of you. This workshop will
help you make sure it's a good one! |
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|
|
|
| |
|
|
|
|
| |
Title |
: |
Business Finance for Non-financial Managers |
| |
Date |
: |
11-12 October 2010 |
| |
|
|
Workshop Outline:
- Introduction
- How to Read Profit and Loss Statements
- How to Read Balance Sheets
- What is Finanical Window Dressing
- What can Financial Statements Tell You About the Credit Worthiness of Company
- Analysing Financial Performance
- Budget Preparation
- Product Cost Budgeting
- Variance Analysis
- Profit Planning
- Project Evaluation
- Working Capital Management
- Managing Foreign Exchange
- Group Discussion
|
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|
|
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| |
|
| |
Title |
: |
Success Skills for Secretaries and Support Staff |
| |
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|
Essential skills to increase your effectiveness, efficiency and enjoyment at work |
| |
Date |
: |
13 October 2010 |
| |
|
|
In this practical workshop, you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress.
This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status. |
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|
| |
Title |
: |
Writing in Response to Complaints |
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|
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Replying to customers effectively and turning complaints into opportunities |
| |
Date |
: |
14 October 2010 |
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|
In this hands-on workshop, Jolynn will show you step-by-step how to respond to customer complaints confidently and professionally. She will show you how to use empathy, how to structure your message logically, how to choose words that convey positive emotions, and how to repair and build relationships.
So yes, receiving a complaint can be a gift - a gift that will drive you to improve service levels, improve quality, and ultimately lead to more satisfied customers. If you want to turn complaints into opportunities, this is the workshop for you! |
| |
|
|
|
| |
|
| |
Title |
: |
Writing Effective Minutes |
| |
|
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How to record accurate notes at meetings and present clear and useful minutes |
| |
Date |
: |
15 October 2010 |
| |
|
|
Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record and write the minutes, you are probably well aware of how challenging this process can be.
During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-to-know and the need-to-know. This is particularly challenging when a discussion is lively and issues are highly contentious.
After the meeting, when you begin compiling your notes, you must first consider the type of minutes you are writing. Are they narrative or action minutes? What are the special considerations for each type? How do you avoid the common mistakes and pitfalls when you write them? On top of it all, you need to be sure that your language is clear and concise, and accurately portrays the issues discussed. If you need to make notes at meetings and present clear and accurate minutes, don't miss this practical workshop. |
| |
|
|
|
| |
|
| |
Title |
: |
Energise Your E-mail Writing Skills |
| |
|
|
Make the most of e-mail and learn how to write well |
| |
Date |
: |
22 October 2010 |
| |
|
|
When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.
The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!
|
| |
|
|
|
| |
|
|
|
|
| |
Title |
: |
Strategic Pricing and Costing
|
| |
Date |
: |
15-16 November 2010 |
| |
|
|
Workshop Outline:
- What is a Winning Price?
- The Test Water Method- The Art of Pricing
- Basis Costing Methods
- Costing Structure
- Actual Costing
- Project Evaluation
- Corporate Case Pricing
- Contract Bidding Case Pricing
- Project Case Pricing
- Group Discussions and Presentations
|
| |
|
|
|
| |
|
| |
Title |
: |
Polished Presentation Skills |
| |
Date |
: |
16 November 2010 |
| |
|
|
Need to acquire the finer points of presenting effectively? Need to project yourself effectively to one or 1000? Need to know how to overcome stage fright? Need the right skills to project your voice, body and presence for maximum impact at presentations? Then here's our signature workshop that has been refined and perfected just for you. |
| |
|
|
|
| |
|
| |
Title |
: |
Successful Business Communication Skills |
| |
|
|
A fresh look at increasing clarity and confidence, and building relationships that succeed at work |
| |
Date |
: |
18 November 2010 |
| |
|
|
In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.
Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.
With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun! Top up your communication toolkit and enjoy a high-energy day of professional development.
|
| |
|
|
|
| |
|
| |
Title |
: |
Achieving Peak Performance by Improving your Memory |
| |
|
|
How to use powerful information and memory management techniques to improve your productivity at work |
| |
Date |
: |
19 November 2010 |
| |
|
|
Memory is needed every single moment of our lives. The way we use our memory decides what we become. In any profession or occupation, Information and memory management skills can be priceless assets and lead to improved productivity and profitability for any organisation. This powerful workshop is the solution to all these challenges. Nishant will equip you with all the tools and strategies you need to unleash the full potential of your brain power. You will stop wasting time with approaches that produce little or no results, and know how to tackle information overload effectively. Plus you'll walk away with a powerful Daily Action Plan that you can use immediately to make sure you make the most of the massive gains from the workshop. |
| |
|
|
|
| |
|
| |
Title |
: |
Mind
Mapping at Work |
| |
|
|
Optimise your
thinking skills |
| |
Date |
: |
19 November 2010 |
| |
|
|
Learn
fundamental thinking skills that organise and fully
capitalise on your mind's phenomenal resources. Engage
in visually stimulating sessions that will unlock your
phenomenal thinking abilities. |
| |
|
|
|
| |
|
| |
Title |
: |
Effective Technical Writing Skills |
| |
|
|
Essentials for the technical personnel |
| |
Date |
: |
25 November 2010 |
| |
|
|
Unsure of how to put your thoughts effectively in writing? Wondering how to make your writing more reader friendly? Acquire the practical skills of writing effectively in a systematic process that ensures results.
Targeted at the engineer or technical personnel who has to write better, faster and more effectively. |
| |
|
|
|
| |
|
|
|
|
| |
Title |
: |
Powerful Business Writing Skills |
| |
Date |
: |
8-9 December 2010 |
| |
|
|
Best-selling
author Shirley Taylor will show you
some simple but powerful techniques that will help you
to become a better business writer and get the right
results every time. In this practical two-day workshop,
you will learn how to organise your words and thoughts
on paper, structure your messages logically, present
your documents attractively, and improve the format,
style, language and tone of all your written communication.
Using these guidelines, you will learn a set of skills
that will be useful for the rest of your life. Remember,
what you write reflects your company's image and it
also gives an impression of you. This workshop will
help you make sure it's a good one! |
| |
|
|
|
| |
|
|
|
| |
In-company
Training and Customised Courses |
| |
Training courses
and programmes tailored to meet the specific needs of
your organisation. |