n this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.

Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.

In this interactive workshop, David Goldwich will help you become an exceptional and engaging listener. You will learn how to recognise the barriers to effective listening and how to overcome them, the benefits of effective listening, various listening styles, and techniques to develop active and empathetic listening skills. The emphasis is on role plays and other activities to improve your listening skills quickly.

We all negotiate every day, whether we realise it or not. Yet few people are ever taught how to negotiate. And if we do learn how to negotiate on the job, we probably learn from someone who practices the traditional adversarial approach. This old school, win-lose approach is only suitable for one-off negotiations.

Most of us are expected to negotiate effectively with vendors, customers, and partners repeatedly over a long period of time. We need to achieve good results for our side while maintaining a healthy, long-term relationship with our negotiating partners. In today's world, a win-win outcome is the only acceptable result.

While we hear much talk about the coveted win-win outcome, the fact is this result is not common. Most negotiations will never result in a win-win outcome because of certain common negotiation mistakes and misconceptions. Armed with the right strategies and techniques, you can greatly increase the probability of negotiating a win-win agreement.

This practical and interactive one-day workshop is based on the "principled negotiation" approach developed at Harvard. Facilitated by David Goldwich, a trained lawyer and mediator, this programme focuses on preparing for negotiation and provides a framework for negotiating win-win outcomes.

In this popular, practical workshop, Karen will give you the tools you need to build instant rapport. She will show you how to present yourself professionally, self-promote with credibility, communicate with competence, and demonstrate social savvy. With Karen's techniques, you will develop powerful people skills that will help you stand out from the crowd and achieve greater success.

If you want to enhance your effectiveness with people, don't miss this motivating workshop that will unleash the confident communicator in you!

When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.
The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!

Memory is needed every single moment of our lives. The way we use our memory decides what we become. In any profession or occupation, Information and memory management skills can be priceless assets and lead to improved productivity and profitability for any organisation. This powerful workshop is the solution to all these challenges. Nishant will equip you with all the tools and strategies you need to unleash the full potential of your brain power. You will stop wasting time with approaches that produce little or no results, and know how to tackle information overload effectively. Plus you'll walk away with a powerful Daily Action Plan that you can use immediately to make sure you make the most of the massive gains from the workshop.

In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.

With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun! Top up your communication toolkit and enjoy a high-energy day of professional development.

n this entertaining workshop full of practical exercises and strategies, Alison Lester will show you the path to increased mental agility and idea generation based on your own very specific experiences and talents. The workshop will lead you toward a feeling of confidence in your creative capacity, and will teach you how to develop an environment for in your business, encouraging others to express their thoughts and talents more freely as well.

Learn fundamental thinking skills that organise and fully capitalise on your mind's phenomenal resources. Engage in visually stimulating sessions that will unlock your phenomenal thinking abilities.

Wondering how to meet your targets? Need practical guidelines to win clients, increase market share and retain clients in difficult times? This workshop is guaranteed to bring results!

This workshop is specially designed for those who need practical skills for winning and retaining clients in a downturn economy. Learn to survive and thrive in challenging times. Your time investment will produce long term results

n this detailed, entertaining, and very practical workshop, Alison Lester will help you to overcome the perceptions and inhibitions that may be holding you back. Together you will take a good look at the elements of a successful presentation, and learn how you can develop this winning formula. Concentrating both on developing your content and improving your delivery, this workshop offers lots of opportunity for practice, for feedback, and, above all, for improvement.

Unleash ideas and capture thoughts for Problem Solving, Decision Making, Sales and Marketing, Improved Quality and Service and work in dynamic environments.

In this highly practical and interactive workshop, Tina Altieri will teach you some strategic tools and techniques that will help you to perform at your peak, distinguish yourself from the rest, and make a positive impact, both in work or social settings. Tina will show you how you can be a shining example when it comes to representing your company, meeting clients from all over the world or improving your chances of promotion.

This comprehensive workshop not only focuses on the right way to behave in a range of business scenarios, but it will also give you the vital tips and techniques to improve your confidence, attract more positive recognition and make your working life much more rewarding.

Best-selling author Shirley Taylor will show you some simple but powerful techniques that will help you to become a better business writer and get the right results every time. In this practical two-day workshop, you will learn how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

In this practical workshop, you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress.
This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.

In this hands-on workshop, Jolynn will show you step-by-step how to respond to customer complaints confidently and professionally. She will show you how to use empathy, how to structure your message logically, how to choose words that convey positive emotions, and how to repair and build relationships. So yes, receiving a complaint can be a gift - a gift that will drive you to improve service levels, improve quality, and ultimately lead to more satisfied customers. If you want to turn complaints into opportunities, this is the workshop for you!

Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record and write the minutes, you are probably well aware of how challenging this process can be.

During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate between the nice-to-know and the need-to-know. This is particularly challenging when a discussion is lively and issues are highly contentious.

After the meeting, when you begin compiling your notes, you must first consider the type of minutes you are writing. Are they narrative or action minutes? What are the special considerations for each type? How do you avoid the common mistakes and pitfalls when you write them? On top of it all, you need to be sure that your language is clear and concise, and accurately portrays the issues discussed. If you need to make notes at meetings and present clear and accurate minutes, don't miss this practical workshop.

When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.
The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!

In today's highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. Excellent communication skills are probably the most potent career and personal skills you can possess.

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success.

With their rich backgrounds in many aspects of communication (including comedy!) Shirley and Alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you'll have lots of fun! Top up your communication toolkit and enjoy a high-energy day of professional development.

Memory is needed every single moment of our lives. The way we use our memory decides what we become. In any profession or occupation, Information and memory management skills can be priceless assets and lead to improved productivity and profitability for any organisation. This powerful workshop is the solution to all these challenges. Nishant will equip you with all the tools and strategies you need to unleash the full potential of your brain power. You will stop wasting time with approaches that produce little or no results, and know how to tackle information overload effectively. Plus you'll walk away with a powerful Daily Action Plan that you can use immediately to make sure you make the most of the massive gains from the workshop.

Learn fundamental thinking skills that organise and fully capitalise on your mind's phenomenal resources. Engage in visually stimulating sessions that will unlock your phenomenal thinking abilities.

Unsure of how to put your thoughts effectively in writing? Wondering how to make your writing more reader friendly? Acquire the practical skills of writing effectively in a systematic process that ensures results. Targeted at the engineer or technical personnel who has to write better, faster and more effectively.

Best-selling author Shirley Taylor will show you some simple but powerful techniques that will help you to become a better business writer and get the right results every time. In this practical two-day workshop, you will learn how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!