The building blocks to engaging people and developing effective relationships
with David Goldwich
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| Date: |
8 April 2010 |
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1 day, 9:00am – 5:00pm |
| Fee: |
S$445 |
| Venue: |
Holiday Inn Parkview / Amara Hotel (TBA) |
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- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch
For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment must be made before the commencement of the workshop.
No cancellation is allowed 7 days prior to workshop. |
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Effective listening is perhaps the most overlooked area of communication - and the most critical. We spend nearly half of our waking hours listening but often we only hear, rather than truly listen. The truth is: active listening skills are a key building block in developing effective relationships at work and at home.
Listening is more than the reception and awareness of sound. Listening is interpreting the sounds we perceive, giving them meaning, and understanding the speaker's intent. It also means listening to what is not being said - listening between the lines. Listening requires thought.
A good listener understands the meaning of the message. An exceptional listener also understands and reflects the feelings behind the message. An exceptional listener is truly engaging and enjoys better relationships, both professionally and personally.
In this interactive workshop, David Goldwich will help you become an exceptional and engaging listener. You will learn how to recognise the barriers to effective listening and how to overcome them, the benefits of effective listening, various listening styles, and techniques to develop active and empathetic listening skills. The emphasis is on role plays and other activities to improve your listening skills quickly.
Remember: We were given two ears but only one mouth. This is because listening is twice as hard as talking.
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Office managers, managers, executives, sales/marketing staff, supervisors, customer service representatives, administrative and technical staff, secretaries, and anyone else who would like to improve his or her listening skills and build better relationships with bosses, clients, colleagues, family and friends.
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This program aims at helping participants to:
- Appreciate the difference between hearing and listening.
- Recognise the characteristics of good and poor listeners.
- Understand the importance of effective listening in enhancing working relationships.
- Be aware of the benefits of good listening skills in developing great relationships with clients and colleagues.
- Recognise and overcome barriers to effective listening.
- Identify the 9 types of listener, and discover your listening style.
- Learn various strategies and techniques to improve listening and concentration.
- Develop active and empathetic listening skills that will develop great rapport.
- Implement the 10 Laws of Listening that will help you build better business relationships.
- Create an individual action plan to improve your listening ability.
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This workshop is highly interactive and participative, with lots of group work, role plays and case studies, video, and stimulating discussion, all designed to help you become a more effective and engaging listener. Participants will find the workshop fun, friendly, interesting and practical. All participants will receive a comprehensive workbook packed with tips and advice about how to become a better listener.
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Understanding the listening process
- How well do you listen? A fun and enlightening quiz
- Distinguishing between hearing and listening
- The problem of perception and meaning
- Characteristics of effective listeners
- The benefits of effective listening
- Barriers to listening - and how to overcome them
- An ancient Chinese secret of effective listening
Different kinds of listening
- The 3 levels of listening
- The 9 types of listener
- Building understanding with active listening
- Engaging others with empathetic listening
- Encouraging the speaker verbally and non-verbally
- The secret of Oprah's success
Improving your listening skills
- How to overcome distractions while listening
- The 10 laws of effective listening
- Looking for the meaning-and feelings-behind the words
- Other techniques for improving your listening skills
- Using listening encounters to develop your listening ability
- Creating your individual action plan for becoming a better listener
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David Goldwich
David Goldwich is a professional speaker and trainer who specialises in communication skills, negotiation skills and personal effectiveness. David practiced law in the United States for over ten years. He has an MBA and has also managed several small businesses.
As a trainer, David applies the '80/20 Rule' to training by identifying the critical tools necessary for the greatest improvement and presenting them in a form that is simple to learn and simple to use. David's ability, sense of humour and wealth of experience enable him to deliver breakthrough changes at all levels. Some of his clients in the region include Siemens, American Express, OCBC Bank, Keppel Corporation, BP, Shell, Petronas and Deutsche Bank. David is the author of the book, 'Why Did the Chicken Cross the Road?: Lessons in Effective Communication.'
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“David, you really made the whole class at the ease and I found everyone so relaxed, responsive and interactive. We all enjoyed the class.”
Mary K
Tax Officer
“David is very clear in conveying his ideas, definitely one of the best trainers around. I am able to understand him and benefit from the workshop. I am very impressed.””
Lee LW
Project Engineer
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