Emotional Intelligence (EQ) in Challenging Times
 
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June 2010
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» Mind Mapping at Work
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» Emotional Intelligence at Work
» Emotional Intelligence (EQ) in Challenging Times
» Report Writing Essentials
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August 2010
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  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Emotional Intelligence (EQ) in Challenging Times

How to bring out the best in yourself and others

with Ricky Lien
 
 Details  
   
Date: 16 June 2010
   
Duration: 1 day, 9:00am – 5:00pm
Fee:

S$395

Venue: TBA
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

The world of work is turbulent, faced with new economic and financial roller coaster rides. There is fear, uncertainty and doubt in our work environment and this does not help to stabilize our yearning for a sense of security and self-worth. We need to be aware of our feelings and emotions, to manage them, and to be able to motivate ourselves to perform in our call of duty.


We need to manage our relationships well with bosses, colleagues, staff and clients. At times, we may need to work with Difficult people who may have different agendas from us. So how do we do this all?


In this interactive and experiential workshop, Ricky Lien brings you a fast-paced, fun and exciting day of discovery and enlightenment. He will walk you through our most common inhibitive emotions and get you to look at them from a different perspective, which will help you work with difficult people, bond with others better, and do it with less stress.


Through learning the key modules of Emotional Intelligence, you will start to use several essential fundamental skills that will help you to manage your emotions and manage relationships better. More importantly, you will be able to put these skills and techniques to good use in your daily work routine so that you bring out the best in yourself and others!


 
Objectives
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This program aims at helping participants to:

  • Distinguish the vital emotional competencies you need in today’s office
  • Increase self-awareness and awareness of the needs of others.
  • Enhance personal effectiveness as an individual and as a team member.
  • Compare and contrast the 4 major domains of EQ.
  • Select which EQ skills to practice on and improve your presence
  • Manage your attitude, behaviour and be more congruent.
  • Achieve a state of high driving ambition
  • Give feedback and receive criticism from others without blowing it.
  • Manage conflict and reduce angry emotions in self and others
  • Develop an EQ self-development program
 
Methodology
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Presentations, video clip, interactive discussion, individual exercises, role-plays and group work. In this highly-interactive workshop, the trainer will demonstrate various EQ concepts and models and the participants will then be asked to apply their newly-learned techniques. All participants will receive a comprehensive workshop packed with tips and advice.


 
Outline
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Introduction to Emotional Intelligence

  • What is EQ?
  • The 4 major EQ quadrants
  • The 5 major emotions
  • How family background affects our EQ

Self Awareness

  • Knowing our emotions, knowing our strengths and weaknesses and how to compensate for them
  • Monitor your feelings; awareness of feeling fear and anger
  • Your emotional competency profile
  • Overcome fear, gain self-confidence, learn how to develop self-confidence.

Social Awareness

  • How to develop empathy
  • How lack of empathy causes lost revenue, lost opportunities and service complaints.
  • Put yourselves into the shoes of others and understand their feelings
  • Active listening
  • Discover how to raise morale and interact successfully with others

Self Management

  • Knowing when to be flexible and change
  • Develop self control – manage your emotions
  • Show the ability to motivate yourself on demand
  • Become more adaptable – how to deal with setbacks and create comebacks
  • Develop high achievement drive

Relationship Management

  • Handle conflict effectively
  • Demonstrate how to influence others
  • How to give criticism and feedback
  • How to receive feedback

Summary

  • Put it all together
  • Develop your EQ for the future
 
Facilitator
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Ricky Lien


Ricky Lien is a professional speaker and trainer on emotional competencies, communication and leadership skills. An expert in EQ and executive speech coaching. Ricky's strength lies in the presentation of performance improvement programmes specifically addressing the improvement of business communication and emotional competencies at work. His past experiences in radio and television appearances make him a formidable trainer and presenter. An acclaimed and highly-rated educator for his delivery skills and enthusiasm, Ricky holds qualifications in Quality Management, Training and Assessment and Journalism. Some of his clients include national and multi-national companies in Australia and Southeast Asia such as Australian Mutual Provident, DBS Bank, MobileOne, Singtel and Singapore Airlines.


 
Testimonial
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"I thoroughly enjoyed the workshop. It is very relevant and EQ can be applied in both my personal and professional life."


Lorraine Ang
Alteone Training Singapore


“The simple formulas taught will help me a lot. There is also lots of laughter throughout the session. A very informative workshop.”


Normala
Omni - Comm


For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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