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12 December 2008 / 25 February 2009 |
| Time: |
9:00
am - 5:00 pm |
| Fee: |
S$455* (subject to 7% GST)
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(including refreshment breaks, buffet lunch and
comprehensive workbook) |
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* All participants will receive Shirley’s
best-selling book ‘Communication for Business’ 4th edition, worth
S$88.06 |
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Venue: |
12 December 2008 - Holiday Inn Parkview, 11 Cavenagh
Road S ( 229616)
25 February 2009 - Hotel,
TBA |
| Enquiries: |
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Payment must be made before the commencement of
the workshop. No cancellation is allowed 7 days prior to workshop. |
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In today's
highly-interactive, team-based working environment, technical abilities
are not enough to guarantee your success. Your communication and
interpersonal skills can spell the difference between success and
failure in actually getting your job done. Excellent communication
skills are probably the most potent career and personal skills you can
possess.
Join Shirley
Taylor and Alison Lester in this practical, fun, learn-by-doing
workshop. They will share with you some powerful tools that will help
you to build better relationships with your bosses, colleagues, clients
and friends. You will be able to use these skills immediately to create
a more supportive and co-operative working environment, as well as
propel you along the path to career success.
With Alison's
background in improvisation and comedy, and Shirley's in communication,
this is sure to be an interesting, interactive session that will
transform your communication skills, and at the same time you'll have
lots of fun!
Communication
skills - the ultimate key to your success!
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This program aims at
helping participants to:
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- Appreciate the
limitations of poor communication skills.
- Identify some of the
main problems that damage our communication.
- Discover the 10
habits of confident and credible communicators.
- Sharpen your active
listening skills and make every exchange more productive.
- Improve your impact
through careful speech habits.
- Appreciate the
importance of organising your thoughts.
- Increase your
confidence and creativity in all your communication.
- Become more effective
when dealing with difficult situations and conflict.
- Interact successfully
with bosses, colleagues, clients and friends.
- Cultivate
more productive relationships both at work and at home.
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Understanding
your role in team communication
- How do you
communicate? Try our confidence quiz
- Major communication
problems
- What can we do about
these problems?
- What gets in the way
of effective communication?
- 10 habits of
confident and credible communicators
- Benefits of
successful communication
Understanding
your role in team communication
- A fun exercise to
test your listening skills
- The 6 keys to
attentive and productive listening
- Build good rapport
through effective listening
- The power of empathy
and assertiveness
- Practical steps to
improve your listening skills
Speaking
with confidence
- Master your nerves
and use adrenalin effectively
- Top 10 tips for
fighting fear at work
- Don't be a slave to
your emotions
- The importance of
being assertive
- Step-by-step approach
to organising your thoughts
- Recognise and improve
poor speech habits
Using
creativity and humour in communication
- Are confidence and
creativity issues in the office?
- Practice the art of
being spontaneous
- New approaches to
brainstorming and team-building
- The 3 T's of humour
in the office
- Increase your
creativity in your communication
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Shirley
Taylor has established herself as a leading authority
in modern business writing and communication skills. She is author of 6
successful books on communication skills, including the international
best-seller 'Model Business Letters, E-mails and Other Business
Documents 6th edition', which has sold almost half a million copies
worldwide. With over 20 years experience in teaching and training,
Shirley puts a lot of passion and energy into her workshops to make
sure they are entertaining, practical and informative, as well as a lot
of fun.
“Shirley's workshop was
very lively and engaging with lots of good examples. It's very
beneficial as we need to communicate effectively to get our job done.”
Hurul 'Ain Ibrahim
Civil aviation authority of Singapore
Alison
Lester has her own company in Singapore, AJ Lester
Communication Training, and she works as a communication coach and
improvisational comedian. Alison moved to Singapore from Tokyo in 1999,
and thoroughly enjoys developing communication skills and creativity
training programmes for her regional clients. The services she provides
range from one-on-one communication and presentation consulting for
managers to team building, presentation, confidence and creativity
workshops for groups. Alison performs in Singapore with The Madhatters
Comedy Company.
“Alison is intelligent,
creative and funny with a keen sense of corporate team-building needs.
We found our time spent with her productive, informative and lots of
fun.”
Harry Hui
CEO, Universal Music Asia
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This workshop is highly
interactive and participative, with lots of group work, role-play and
discussion, designed specially to help you overcome nerves and
contribute happily. Participants will find the workshop fun, friendly,
interesting and practical. All participants will receive a
comprehensive workbook packed with tips and advice about how to be a
better, more confident and more effective communicator.
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Office managers,
managers, executives, sales/marketing staff, administrative staff,
secretaries, co-ordinators, in fact anyone for whom communication plays
an important part in their working life - and that means everyone!
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