Success Skills for Secretaries and Support Staff
 
January 2010
» Energise Your E-mail Writing Skills
» Effective Technical Writing Skills
   
February 2010
» Business Etiquette Essentials
» Business Finance for Non-financial Managers
» Writing Effective Minutes
» Emotional Intelligence (EQ) in Challenging Times
» Effective Credit Control & Speedy Debt Recovery
» Writing in Response to Complaints
» Successful Business Communication Skills
» Creativity at Work
» Report Writing Essentials
» Powerful People Skills
» Powerful Business Writing Skills
   
March 2010
» Raise your Game 2010
» Better Business English
» Business Finance for Non-financial Managers
» Emotional Intelligence at Work
» Mind Mapping at Work
» The Art of Collecting Debts Through the Telephone
» Effective Business Cashflow
» Speaking Without Fear
» Dealing with Difficult People and Situations
   
April 2010
» Activate your Listening Skills
» Win-win Negotiation Skills
» Effective Technical Writing Skills
» Strategic Pricing and Costing
» Effective Credit Control & Speedy Debt Recovery
» ASSAP 2010 : One-Day Conference - Gaining the Professional Edge
» ASSAP 2010 - Workshop A: Personal Excellence in the Workplace
» ASSAP 2010 - Workshop B: Think Smart, Work Smarter
» ASSAP 2010 - Workshop C: Time and Stress Management
   
May 2010
» Successful Business Communication Skills
» Business Finance for Non-financial Managers
» Enhance Your Productivity with Speed-Reading
» Projecting a Professional Image
» Achieving Peak Performance by Improving Your Memory
» Strategic Business Planning & Budgeting
   
June 2010
» Energise Your E-mail Writing Skills
» Success Skills for Secretaries and Support Staff
» Mind Mapping at Work
» Writing in Response to Complaints
» Writing Effective Minutes
» The Art of Collecting Debts Through the Telephone
» Emotional Intelligence at Work
» Emotional Intelligence (EQ) in Challenging Times
» Report Writing Essentials
» Effective Business Cashflow
» Dealing with Conflict
» Powerful Business Writing Skills
   
July 2010
» Business Finance for Non-financial Managers
   
August 2010
» Strategic Business Planning & Budgeting
   
September 2010
» Effective Business Cashflow - The Practical Way
   
October 2010
» Business Finance for Non-financial Managers
   
November 2010
» Strategic Pricing & Costing
   

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Success Skills for Secretaries and Support Staff

Essential skills to increase your effectiveness, efficiency and enjoyment at work

with Shirley Taylor

Leading authority in secretarial, admin and communication skill
 
 Details
All participants will receive Shirley's best-selling book "Communication for Business" worth $88.05
 
     
Date: 22 January 2010
  3 June 2010
   
Duration: 1day 9:00am – 5:00pm
Fee:

S$445

Venue: Holiday Inn Parkview / Amara Hotel  (TBA)
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

It takes years of experience to achieve respect as an indispensable secretary, administrative assistant or support staff member. You need many essential skills if you are to achieve success in business today.


In this practical workshop, you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress.


This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.


Book early for this popular, interactive workshop!


 
Objectives
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This program aims at helping participants to:

  • Appreciate the history of the office and the vital role of administrative and support staff.
  • Identify your strengths and learn the key strengths you need in today's offices.
  • Be aware of the principles of good time management.
  • Understand stress factors and learn how to deal with stress.
  • Work more effectively through successful communication skills.
  • Develop good rapport with clients and colleagues.
  • Use the telephone effectively to enhance the image of your company.
  • Learn the 5 key skills and attitudes needed for the future.
  • Learn how to help yourself in this constantly changing world.
  • Interact with others and network for success.
 
Outline
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The secretary - past, present and future

  • The history of the office
  • The change cycle and you
  • Identify your strengths
  • Top 10 strengths you need today
  • What do you do and where are you going?

Time management

  • Popular time wasters
  • Deal effectively with interruptions
  • 10 signs that you are living life too quickly
  • 4 steps to manage time effectively
  • A quiz to test your stress levels
  • Minimise pressure and handle stress

Interpersonal communication skills

  • 7 C's of connecting with people
  • First impressions are lasting impressions
  • Build rapport with clients and colleagues
  • The importance of good customer care
  • Use appropriate language
  • 20 golden rules for telephone etiquette

Staying ahead in a changing workplace

  • The evolving role of the secretary - an A-Z
  • What's in a name? how job titles are changing
  • Top 5 skills and attitudes for the future
  • What does the future hold? Set SMART goals
  • The Super Secretary Success Skills Checklist
 
Facilitator
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Shirley Taylor


Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.


 
Testimonial
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”This is a very interactive session and all topics are relevant to my daily work. Shirley really helps to make this workshop very enjoyable!”

Melissa Ng
Hilton International


 
Methodology
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Presentations, group work, role-plays and discussions will help you to contribute, discuss and interact. Participants will find this workshop humorous, informative, interesting and practical. They will be encouraged to participate and share examples from their own experience. All participants will receive a comprehensive workbook packed with tips and advice on how to be a successful secretary or support staff member.


 
Who Should Attend
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Secretaries, personal assistants, executives, administrative/clerical officers, and any other support staff wishing to develop their skills.


For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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