Make a positive impression with effective language and pronunciation
with Heather Hansen
Professional speech and language trainer, public speaker and voice-overartist |
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| Date:
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12 November 2009 |
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| Duration: |
1 day, 9:00am –
5:00pm |
| Fee: |
S$395 |
| Venue: |
Holiday Inn Parkview / Amara Hotel (TBA) |
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- Fees are subjected to prevailing GST
of 7%
- Includes course materials, light refreshments
and lunch
For more information, please contact
Lynn at 6861 1000 or email to learning@jobsdb.com.sg
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Payment
must be made before the commencement of
the workshop. No cancellation is allowed
7 days prior to workshop. |
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"I'm sorry, what? I
can't understand you." Have you ever
heard this line? Then you probably
know how embarrassing it can be to
repeat something over and over again.
Miscommunication can
and will hold you back in today's
fast-paced, international business
environment. Too many people are hiding
their gifts, talents and knowledge
from the world due to a fear of speaking
up and being misunderstood. Are you
one of them?
In this unique, interactive
and motivational workshop, Heather
Hansen will give you the tools to
speak clearly, correctly, considerately
and confidently in numerous situations
- on the phone, in meetings,
on conference calls, in presentations
- in fact any time you need to speak
English. She will help you to fine
tune the little things that can make
a big difference in your professional
success.
If you know that you
could be achieving more than you currently
are, and feel as though your spoken
English might be holding you back,
then don't miss this fascinating workshop.
Heather will help you to build on
your current skills and embrace your
own personal style. You will walk
out with much more confidence, ready
to renew your mark on the world!
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This program aims at helping participants to:
- Identify your own personal 'problem' sounds.
- Gain a new understanding of how you really sound.
- Improve the clarity of your speech so that you make a positive impression.
- Learn why some people don't understand and how to adapt to them.
- Distinguish between commonly confused words and pronunciations.
- Learn how to make your intonation work for you.
- Stress your words correctly every time.
- Refresh your knowledge of standard English grammar.
- Learn how to speak appropriately and confidently in different situations.
- Improve the quality of your spoken English so that you enhance your own image, as well as your company's.
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Speak clearly
- Pronunciation Quiz: What are your 'problem' sounds?
- Common pitfalls with vowel sounds
- Distinguishing between confusing consonant sounds
- Articulating word endings correctly
- What does your intonation say about you?
- Making word stress much less stressful
Speak correctly
- Commonly confused words
- Differences between international varieties of English
- A refreshing look at standard English grammar
- Common mistakes in English
- Local problems specific to Singapore
Speak considerately
- Formal vs. informal English
- International and cross-cultural considerations
- Asking questions
- Telephone etiquette
- Greeting customers and first impressions
- Handling specific office situations as defined by workshop participants
Speak confidently
- Combining clarity, correctness and consideration
- Enhancing your professional image and your company's
- Identifying your weaknesses
- Overcoming your fears
- An action plan for speaking up successfully
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Heather Hansen
Heather Hansen is a professional speech and language trainer, public speaker and voice-over artist. Having worked and studied in five
countries, Heather now calls Singapore her sixth home. She speaks three languages and has extensive experience dealing with cross-cultural
issues. With a background in linguistics, a passion for language and a love of presenting, Heather considers that she's in the business of building self-confidence and changing lives. She makes learning fun,
personalised and, most importantly, practical. After a few hours with Heather, you will walk away confidently and be able to put your newly-discovered skills to use.
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“I found Heather's workshop interesting, insightful and very helpful. It has raised my awareness in my speech delivery and the image projected.”
Julie Seah
Flight Operations Executive (Training),
Singapore
Airlines
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Come prepared to work! Heather's workshops
are packed with practical activities, pair
and group work, and interactive presentations.
Everyone will do a voice recording where
you'll have the opportunity to apply what
you learn and get immediate feedback and
support. You'll also take away a detailed
workbook full of helpful tips, tricks and
guidelines for further practice and development.
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Frontline
staff in offices, hotels, shops, telemarketers,
sales
staff, receptionists,
secretaries,
anyone who takes part in teleconferences,
real
estate agents, bankers,
relationship
managers, financial
advisors, the list is endless. In fact
anyone who needs to make a good, positive
impression using the English language.
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