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| Date:
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6 March 2009 |
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9:00
am - 5:00 pm |
| Fee: |
S$395 (subject to 7% GST)
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(including refreshment breaks, buffet lunch and
comprehensive workbook) |
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Venue: |
Holiday Inn Parkview |
| Enquiries: |
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Payment must be made before the commencement of
the workshop. No cancellation is allowed 7 days prior to workshop. |
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Why
is it that some people are able to say just the right thing at the
right time? It seems so easy for them. They land the big contracts, get
noticed by the boss, and seem to get along well with everyone they
meet. What's their big secret? As you will learn in this workshop,
their big secret actually isn't so big after all, and the simple
lessons they apply are ones that anyone can learn and master.
Successful
communicators focus first on the interpersonal relationship, and second
on getting what they want. If you learn how to build powerful
relationships, you too can become a powerful communicator.
In
this unique, motivational and experiential workshop, Heather Hansen
will give you the tools to truly connect with others. She will show you
how to build rapport with anyone from the moment you meet. You will
learn how to use your interpersonal instincts to read any situation,
ask the right questions, and get the right answers.
Whether
you are dealing with bosses, colleagues, clients or friends, this
workshop will show you how to truly communicate your way to success!
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This program aims at
helping participants to:
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- Get the right
response and the right results through effective communication
- Gain confidence in
your relationship-building skills
- Access the tools used
by successful communicators
- Make a professional
impression that will enhance your career and your company
- Build better rapport
by really connecting with colleagues, clients and friends
- Understand the
factors that contribute to building strong business relationships
- Manage conversations
with tact, graciousness and style
- Ask the right
questions and give the right answers in any situation
- Control your body
language so you always make the best impression
- Win clients and
customers over the phone with terrific telephone etiquette
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Make the
right connections every time
- What makes successful
communicators successful?
- The 3 levels of truly
understanding others
- Why your
relationships matter more than anything else
- Make your first
impression count every time
- Your success factor
is your professional image
Building
strong relationships
- Establishing rapport
from the moment you meet
- Finding common ground
with everyone at every level
- Taking a sincere
interest in others and their needs
- Balancing the
political and social realities of relationships
- How you can benefit
from non-verbal behaviour
Say what
you mean and mean what you say
- Using positive
vocabulary for a positive outcome
- Making your message
clear with appropriate tone
- Asking the right
questions to get the information you need
- Answering questions
confidently and appropriately
Communication
in action
- Step-by-step from
"Hello" to "Goodbye"
- Making instant
connections over the phone
- Top 10 tips for
telephone etiquette that gets remembered
- Putting your best ear
forward for successful communication
- Being courteous,
tactful and gracious in every situation
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Heather
Hansen is a professional speech and language trainer,
public speaker and voice-over artist. Having worked and studied in five
countries, Heather now calls Singapore her sixth home. She speaks three
languages and has extensive experience dealing with cross-cultural
issues. With a background in linguistics, a passion for language and a
love of presenting, Heather considers that she's in the business of
building self-confidence and changing lives. She makes learning fun,
personalised and, most importantly, practical. After a few hours with
Heather, you will walk away confidently and be able to put your
newly-discovered skills to use.
“I
found Heather's workshop interesting, insightful and very helpful. It
has raised my awareness in my speech delivery and the image projected.”
Julie Seah
Flight Operations Executive (Training), Singapore Airline
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Office
managers, executives, sales/marketing staff, administrative staff,
secretaries, co-ordinators, in fact anyone who needs to improve their
interpersonal skills and build better relationships with clients,
colleagues and friends.
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