How to record accurate notes at meetings and present clear and useful minutes
with Jolynn Chow |
 |
|
|
| |
|
| |
|
|
| Date:
|
18 August 2009 |
| |
|
| Duration: |
1 day, 9:00am –
5:00pm |
| Fee: |
S$395 |
| Venue: |
4-star Hotel, located in Central Singapore (TBA) |
| |
|
| |
- Fees are subjected to prevailing GST
of 7%
- Includes course materials, light refreshments
and lunch
For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg |
| |
|
| |
 |
|
| |
|
|
| |
Payment
must be made before the commencement of
the workshop. No cancellation is allowed
7 days prior to workshop. |
| |
Accurate minutes of
meetings are an essential for any
successful organisation. If you are
the one who has to record and write
the minutes, you are probably well
aware of how challenging this process
can be.
During the meeting,
you need to listen actively for important
points to record. You must know the
difference between the relevant and
the irrelevant, plus differentiate
between the nice-to-know and the need-to-know.
This is particularly challenging when
a discussion is lively and issues
are highly contentious.
After the meeting, when
you begin compiling your notes, you
must first consider the type of minutes
you are writing. Are they narrative
or action minutes? What are the special
considerations for each type? How
do you avoid the common mistakes and
pitfalls when you write them? On top
of it all, you need to be sure that
your language is clear and concise,
and accurately portrays the issues
discussed.
In this hands-on workshop,
Jolynn will navigate you through this
maze of challenges to help you reach
your goal of writing
minutes clearly and accurately.
You will get lots of practical tips
on listening and taking notes effectively,
plus Jolynn will help you to analyse
the critical aspects of a typical
set of minutes, and learn the appropriate
language and grammar for portraying
various situations.
If you need
to make notes at meetings and present
clear and accurate minutes, don't
miss this practical workshop.
|
|
| |
Secretaries, personal assistants, office
managers, administrative support professionals, executives,
and managers - this workshop is useful to anyone who
needs to prepare meeting documents, record notes, and
present minutes professionally.
|
| |
This program aims at helping participants to:
- Appreciate the importance of a clear
agenda in running an effective meeting and taking the
minutes.
- Anticipate and manage common problems
that can arise when setting up an agenda.
- Obtain background information and gain
an understanding of discussion items so you can take
better notes.
- Gain the confidence to clarify and confirm
points during the meeting.
- Listen effectively to distinguish between
the relevant and irrelevant, as well as the need-to-know
and nice-to-know.
- Know the factors to consider in deciding
what to record and include in the minutes.
- Understand how various sections of minutes
can be labelled.
- Use language correctly to convey your
meaning accurately and clearly.
- Learn how to use the reported speech
correctly, as required in writing minutes.
- Write concise sentences and paragraphs
so that your minutes are easier to read.
|
| |
The workshop is highly interactive,
including presentations, exercises, group discussions, and
feedback. In small groups, you will get hands-on practice
taking notes and writing up a set of minutes. All the activities
are based on real case scenarios, so that the learning is
relevant and applicable to work situations.
|
| |
Preparing the Agenda
- The importance of a Notice and Agenda
to the smooth running of a meeting
- How agenda items can help you take better
notes
- Overcoming common problems in setting
up a clear and accurate agenda
Taking Notes Effectively
- Preparing yourself for efficient note-taking
- Working with the chairperson before and
during meetings
- Clarifying and confirming points professionally
and confidently
- How to actively listen for main points
and actions
- Differentiating between relevant and
irrelevant details
- Distinguishing between the need-to-know
and nice-to-know, and knowing what to record
Preparing Accurate Minutes
- Types of meetings, and different types
of minutes you may need to prepare
- Accepted ways of labelling different
sections of minutes
- The ideal time frame for compiling and
distributing your minutes
- Using attachments appropriately and effectively
The Right Way to Write Minutes
- Using language effectively to make your
minutes clear and accurate
- Being specific and focused when presenting
your points
- Making your minutes reader-friendly by
using sentences and paragraphs effectively
- Portraying discussions accurately by
using correct tenses
|
| |
Jolynn Chow
Jolynn Chow has over
25 years of operational experience in industries including
banking and finance, publication and distribution, packaging
products marketing, and training and education.
She specialises in areas like business
communication, interpersonal skills and customer service.
She has designed and delivered many training workshops
for organisations like Canon Marketing, Jebsen &
Jessen Group of Companies, Keppel Land, Lend Lease,
Pfizer Asia Pacific, Schering-Plough, SAP Asia, Visa
International, Singapore Polytechnic, Ngee Ann Polytechnic,
HDB, and TransitLink.
Jolynn has an in-depth understanding of
the language problems of bilingual users of English,
as well as the common communication problems faced by
business language users in Singapore and the region.
|
| |
“Jolynn is well-prepared and has excellent time-control. The material/content is thorough.”
Norazlinah Mohd Zain
Koperatif UFUK
|
|
|
