August 2008
» Preparation of Basic Consolidated Accounts
September 2008
» Corporate Etiquette & Professional Image Workshop
» Smart Time Management!
» Power Up Your Business Writing Skills
» GST Highlights and Common Errors
» Successful Business Communication Skills
» Dealing with Difficult People
» Speak up Successfully
» Singapore Taxation - An Overview
October 2008
» Understanding Deferred Tax
» Polished Presentation Skills
» General Management Programme
» Personal Effectiveness
» Business Finance for Non-Financial Managers
» Negotiation and Influence
» Sharpen your Interpersonal Skills
» Valuation of Companies
» Success Skills for Secretaries and Support Staff
» Energise Your E-mail Writing Skills
November 2008
» Mastering the Brand Called “YOU™” 
» Speak up Successfully
» Creativity at Work
» Business Etiquette and Professional Poise
» Leadership Conversations through NLP
» Enhance Your Effectiveness at Work
» Time and Stress Management
» Savvy Networking Skills! 
December 2008
» Dealing with Difficult People
» Power Up Your Business Writing Skills
» Successful Business Communication Skills
» Smart Mind Mapping and Thinking Skills 
» Corporate Etiquette & Professional Image Workshop

In-company Training

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Energise Your E-mail Writing Skills

with Shirley Taylor

Leading authority in modern business writing, e-mail and communication skills

 Details
     
Date: 18 July 2008 / 24 October 2008
Time: 9:00 am - 5:00 pm
Fee:

S$425* (subject to 7% GST)

  (including refreshment breaks, buffet lunch and comprehensive workbook)
  *All participants will receive Shirley’s book ‘Guide to Effective E-mail’ worth S$20.95
Venue: Holiday Inn Parkview, Singapore
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

One of the biggest challenges in business has always been to communicate effectively. This has become even more crucial in today's e-world. E-mail is undoubtedly the most exciting development in business communication in recent years, and it is an essential and fundamental part of the way businesses work.

 

When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.

 

The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!

 

A comprehensive workshop to help you make the most of e-mail!

 

 
Objectives

This program aims at helping participants to:

  • Appreciate the highs and lows of e-mail.
  • Understand the main problems in composing e-mails.
  • Identify old-fashioned phrases and overused jargon commonly used in e-mails.
  • Use modern business language when composing e-mails.
  • Apply the main rules of good writing to e-mail messages.
  • Structure e-mail messages logically using Shirley's 4 Point Plan.
  • Compose effective e-mails that will get results.
  • Improve the tone in e-mail messages.
  • Improve corporate image through effective e-mails.
  • Analyse business e-mails to improve style/tone/wording/structure.
 

 Outline

Don't let e-mail be your weakest link!

  • Common problems in composing e-mails today
  • E-mail vs other communication methods
  • The good, the bad and the ugly of e-mail
  • Make e-mail work for you, not against you
  • Top 10 complaints with e-mail in practice

Steps to success in e-mailing

  • 5 simple steps to planning effective e-mails
  • The importance of SMART subject lines
  • Perfectly professional prose
  • Practice your positivity
  • Eliminate irritation by using appropriate tone
  • Project a professional image on e-mail
  • Electronic style - looking good online

21st Century e-writing rules

  • Business writing yesterday and today
  • Main rules of good business writing
  • Compose CLEAR e-mail messages
  • Respond efficiently and effectively by e-mail
  • Improve relationships through effective e-mail
  • Analyse and improve real e-mail messages

E-mail culture

  • Top 10 tips for effective e-mail messages
  • Online netiquette
  • E-mail do's and don'ts
  • Sample e-mail messages
  • Questions to ask yourself before you click 'send'

 

 

 Facilitator

Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.

 


 

Testimonial

 

“I enjoyed all the tips on effective email writing. This was a wonderful workshop. I should have attended earlier.”

Anbalagi Ramasamy
Ministry of Information, Communications and the Arts


 
 Methodology

Presentations, Q&A, quizzes, games, individual exercises and group work. Participants will find the workshop humorous, informative, interesting and practical. They will be encouraged to participate and share examples from their own experience. All participants will receive a comprehensive workbook packed with tips and advice.

 

 

 
 
 Who Should Attend?

Department heads, managers, executives, secretaries, administrators, clerical officers, and anyone who uses e-mail in business.

 

 

 
 
 
 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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