Energise Your E-mail Writing Skills
 
Microsoft Office 2003
» Essentials of Microsoft Word 2003
» Essentials of Microsoft Powerpoint 2003
» Essentials of Microsoft Excel 2003
» Essentials of Microsoft Access 2003
» Advanced Microsoft Excel 2003
» Advanced Microsoft Access 2003
» Advanced Microsoft PowerPoint 2003
» Advanced Microsoft Word 2003
   
Microsoft Office 2007
» Microsoft Office Introduction 2007
» Microsoft Excel Basic to Intermediate 2007
» Microsoft Word Basic to Intermediate 2007
» Microsoft PowerPoint Basic to Intermediate 2007
» Microsoft Access Basic to Intermediate 2007
» Advanced Microsoft Excel 2007
» Advanced Microsoft Access 2007
» Advanced Microsoft Word 2007
» Advanced Microsoft PowerPoint 2007
   
Adobe Courses
» Adobe Photoshop CS4 Basic Level
» Flash CS3
» Dreamweaver CS3
» Photoshop CS3 Fundamentals
» Photoshop CS3 for Print Design (Collaterals)
» Photoshop CS3 Advanced
   
September 2010
» People Management Skills
» Think Smart, Work Smarter
» The Art of Collecting Debts Through the Telephone
» Emotional Intelligence at Work
» Effective Business Cashflow - The Practical Way
» Think Fast Think Smart
   
October 2010
» Effective Credit Control & Speedy Debt Recovery
» Success Skills for Secretaries and Support Staff
» Business Finance for Non-financial Managers
» Microsoft Office Productivity Buffet
» Writing in Response to Complaints
» Powerful Business Writing Skills
» Business Etiquette and Professional Poise
» Making Great Connections
» Energise your E-mail Writing Skills
» Secrets of Successful Project Management
   
November 2010
» Success Seminars for Secretaries and Support Staff
» Strategic Pricing & Costing
» Polished Presentation Skills
» Achieving Peak Performance by Improving Your Memory
» Mind Mapping at Work
» Activate your Listening Skills
» Win-win Negotiation Skills
» Effective Technical Writing Skills
» Dealing with Difficult People and Situations
» Personal Excellence in the Workplace
   
December 2010
» Powerful Business Writing Skills
» The Art of Collecting Debts Through the Telephone
» Successful Business Communication Skills
   

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Energise Your E-mail Writing Skills

Make the most of e-mail and learn how to write well

with Shirley Taylor

Leading authority in modern business writing, e-mail and communication skills
 
 Details
All participants will receive Shirley's new book 'E-mail Etiquette' worth $20
   
Date: 19 May 2010
  29 July 2010
  22 Oct 2010
   
Duration: 1 day, 9:00am – 5:00pm
Fee:

S$445

Venue: 4-star Hotel, located in Central Singapore(TBA)
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact LearningDB.com at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

One of the biggest challenges in business has always been to communicate effectively. This has become even more crucial in today's e-world. E-mail is undoubtedly the most exciting development in business communication in recent years, and it is an essential and fundamental part of the way businesses work.


When e-mail is used effectively, it can be very powerful indeed. However, the familiarity and convenience of e-mail is resulting in sloppy, careless habits that could ruin your business and your reputation just as surely as any e-mail virus. Poor writing skills could prove costly and annoying, and they can quickly damage a person's, and a company's, reputation.


The Internet has made it possible for us to communicate with people from all over the world. Very often, the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!


A comprehensive workshop to help you make the most of e-mail!


 
Objectives
Back to top

This program aims at helping participants to:

  • Appreciate the highs and lows of e-mail.
  • Understand the main problems in composing e-mails.
  • Identify old-fashioned phrases and overused jargon commonly used in e-mails.
  • Use modern business language when composing e-mails.
  • Apply the main rules of good writing to e-mail messages.
  • Structure e-mail messages logically using Shirley's 4 Point Plan.
  • Compose effective e-mails that will get results.
  • Improve the tone in e-mail messages.
  • Improve corporate image through effective e-mails.
  • Analyse business e-mails to improve style/tone/wording/structure.
 
Outline
Back to top

Don't let e-mail be your weakest link!

  • Common problems in composing e-mails today
  • E-mail vs other communication methods
  • The good, the bad and the ugly of e-mail
  • Make e-mail work for you, not against you
  • Top 10 complaints with e-mail in practice

Steps to success in e-mailing

  • 5 simple steps to planning effective e-mails
  • The importance of SMART subject lines
  • Perfectly professional prose
  • Practice your positivity
  • Eliminate irritation by using appropriate tone
  • Project a professional image on e-mail
  • Electronic style - looking good online

21st Century e-writing rules

  • Business writing yesterday and today
  • Main rules of good business writing
  • Compose CLEAR e-mail messages
  • Respond efficiently and effectively by e-mail
  • Improve relationships through effective e-mail
  • Analyse and improve real e-mail messages

E-mail culture

  • Top 10 tips for effective e-mail messages
  • Online netiquette
  • E-mail do's and don'ts
  • Sample e-mail messages
  • Questions to ask yourself before you click 'send'
 
Facilitator
Back to top

Shirley Taylor


Shirley Taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller 'Model Business Letters, E-mails and Other Business Documents 6th edition', which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.


 
Testimonial
Back to top

“I enjoyed all the tips on effective email writing. This was a wonderful workshop. I should have attended earlier.”

Anbalagi Ramasamy
Ministry of Information, Communications and the Arts


 
Methodology
Back to top

Presentations, Q&A, quizzes, games, individual exercises and group work. Participants will find the workshop humorous, informative, interesting and practical. They will be encouraged to participate and share examples from their own experience. All participants will receive a comprehensive workbook packed with tips and advice.


 
Who Should Attend
Back to top

Department heads, managers, executives, secretaries, administrators, clerical officers, and any professionals who want to write better business correspondence.


 
For more information, please contact LearningDB.com at
68611000 or email us at learning@jobsdb.com.sg

 

 
    Singapore Jobs DB  
Copyright � 1998-, Jobs DB Inc. All rights reserved.