English language essentials to help you speak and write clearly, correctly and confidently
A comprehensive two-day workshop with Heather Hansen
Professional speech and language trainer, speaker and certified English teacher |
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| Date: |
 4-5 March 2010 |
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| Duration: |
2 day, 9:00am – 5:00pm |
| Fee: |
S$695 |
| Venue: |
Holiday Inn Parkview / Amara Hotel (TBA) |
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- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch
For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg |
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Payment must be made before the commencement of the workshop.
No cancellation is allowed 7 days prior to workshop. |
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"I'm sorry, what? I can't understand you." Have you ever heard this line? Then you probably know how embarrassing it can be to repeat something over and over again. Miscommunication can and will hold you back in today's fast-paced, international business environment. Too many people are hiding their gifts, talents and knowledge from the world due to a fear of speaking up and being misunderstood. Are you one of them?
Although it can be tough, it's worth the effort to make sure your messages are clear and correct. Proper grammar signals a higher level of education, professionalism and, in many cases, success. Breaking grammar rules can imply a lack of attention to detail, laziness and can be a general irritant and distraction for your listener.
If you know that you could be achieving more in business than you currently are, and feel as though your English language skills could be holding you back, then don't miss this fascinating workshop. Join English language trainer Heather Hansen in this intensive and highly interactive two-day workshop as she helps you to quickly correct your most common English errors once and for all. You will not only enhance your communication skills, but your confidence too!
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Frontline staff in offices, hotels, shops, telemarketers, sales staff, receptionists, secretaries, anyone who takes part in teleconferences, real estate agents, bankers, relationship managers, financial advisors. In fact anyone who needs to make a good, positive impression using the English language.
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This program aims at helping participants to:
- Identify your own personal 'problem' sounds that could be holding you back at work
- Improve the clarity of your speech so that you make a great professional impression
- Distinguish between commonly confused words and pronunciations
- Get the right message across with correct intonation and word stress
- Contribute to workplace conversations with grace and ease
- Apply general principles of English grammar to work-related situations
- Develop clear and concise sentences that add impact to your business dealings
- Appreciate the grammatical differences of international varieties of English
- Learn how to speak appropriately and confidently in different work situations
- Gain confidence in your ability to communicate well in English on a professional level
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Guaranteed to be the most fun and interesting language course you've ever attended, Heather uses interactive methods such as games, group activities, discussions, role play and demonstrations to ensure that you quickly and easily assimilate modern English language rules. In addition, each activity has a relevant business focus to ensure you'll be able to immediately apply your skills at work. You'll also be given a detailed workbook, filled with tips and references so you can continue your learning after the course.
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Speak Clearly
- Pronunciation Quiz: What are your 'problem' sounds?
- Common pitfalls with vowel sounds
- Distinguishing between confusing consonant sounds
- Improving your articulation so your ideas are taken more seriously
- Using a dictionary to ensure perfect pronunciation
- What your intonation says about you as a professional
- Developing a proper voice for business
- Making word stress much less stressful
- Commonly confused business words - what are the differences?
Speak Correctly
- Grammar Quiz: How strong is your foundation?
- The parts of speech and why they matter
- How to form clear and concise sentences that make an impact
- Referring to countable and uncountable nouns correctly
- Expressing yourself and enhancing your points with powerful adjectives
- The importance of subject-verb agreement in creating proper sentences
- Word order in questions and question tags
- How to adjust your tone and formality in written correspondence
- Decrease misunderstandings by proofreading for common errors
- How to use a dictionary quickly and efficiently to check your writing
- English in Singapore and grammatical differences across borders
Speak Confidently
- Confidence Quiz: Do you have speaking anxiety?
- Asking the right questions and answering appropriately
- Essential telephone etiquette for the modern office
- Greeting customers and clients warmly and sincerely
- Making a great professional impression at business events
- Structuring your thoughts quickly and confidently in every business situation
- Secret bonus tips to using a dictionary so you can communicate more confidently
- Overcoming international and cross-cultural communication challenges
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Heather Hansen
Heather Hansen is a communication and interpersonal skills trainer, public speaker, author and certified English teacher. With an academic background in linguistics, a passion for language and a love of presenting, Heather feels that she is really in the business of building self-confidence and changing lives. She makes learning fun, personalised and, most importantly, practical. Happily based in Singapore, Heather applies her linguistic and cross-cultural knowledge to help professionals in the region become the best communicators they can possibly be.
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This workshop will help me in my email to customers, and during communication with people. The workshop is great.
Julie Tan
DSTA
I have learnt a lot. The 4 Cs were really great. The 'Speaking Confidently' section was especially important to me and was very useful
Enamul Bhuiyan
Merrill Lynch
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