The New Secrets Of World Class Emotional Intelligence

Background, History and Relevance of Emotional Intelligence

• What is Emotional Intelligence?
• What does Emotional Quotient Measure?
• What are the Benefits of a High Emotional Quotient?
• The Range of Human Emotions and Their Expression
• The Stanford Marshmallow Experiment
• The 15 Key Emotional Intelligence Dimensions

Exploring The Various Emotional Intelligence Models

• The Mayer - Salovey - Caruso Emotional Intelligence Model
• The Emotional Competencies Model
• The Emotional Social Intelligence Model

360 Degrees Measuring of Your Emotional Quotient

• Mayer - Salovey - Caruso Emotional Intelligence Test (MSCEIT)
• Emotional Competency Model (ECM)
• Emotional Social Intelligence (ESI)
• Toronto Alexithymia Scale (TAS)
• Bermond-vorst Alexithymia Questionnaire (BVAQ)
• Observer Alexithymia Scale (OAS)

Building Your Emotional Quotient

• Interactive Exercises To Improve Your Emotional Intelligence
• Identifying The Range of Emotions Exercise
• The Working With Emotions Game
• The Expressing Your Emotions Workshop
• The Managing Your and Others Emotions Challenge

Benefiting from Emotional Intelligence at Work, Home and at Play

• The Art of Listening
• Differentiating between ...
• Not Hearing,
• Hearing,
• Selective Listening,
• Full Listening.


• The Value of Questioning
• Understanding The Power of Questions
• Asking Questions to Resolve Conflicts
• Clarify, Specify and Explore


• The Benefit of Dialogue
• Dialogues vs Debates vs Discussions


• The Ability to Crystallize
• Identifying What Under The Surface


• The Dynamics of Action
• Keeping Commitments
• Building Trust


• The Opportunity of Feed-Forwarding
• Avoiding Time Wasters


• The Rewards of Winning
• Producing Winning Work Results

Creating Your Ongoing Personal Plan for Continuously Improving Your Emotional Quotient

This program is ideal for staff at all levels wishing to improve their leadership, followership and collaboration levels.

Manoj Sharma

Manoj Sharma is a World Class Organization Strategist. He assists organizations, teams and individuals to be financially and non-financially wealthier through a series of incredibly "spot on", fully customized strategic initiatives. Mr. Sharma is also the Founder, CEO and Head of Faculty of DifferWorld.com, an international strategic profitability, performance and fulfillment consultancy. Over the years Mr. Sharma has earned a reputation for not just being a global thought leader, but also his reputation for delivering world class initiatives that assist the global who's who win in their fields of endeavour is fast becoming legendary.

Mr. Sharma has extensively worked with tier one organizations and leaders across Asia, Europe, Oceania and The Middle East, as a Strategic Consultant, Executive Director, Group Business Development Director, Marketing & Communication Director, Content Director and more. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.

Mr. Sharma specializes in assisting organizations, teams and individuals boost their profitability, performance and fulfillment levels through a combination of world class strategic consultations, keynotes, coaching, training & development seminars, workshops, courses, programs and other initiatives.

His initiatives have exponentially benefited some of the top global brands such as .

Accenture, Alcatel, American Express, A&W Restaurants, Cisco Systems, Civil Aviation Authority of Singapore, Civil Service College, Cargotec, CitiBank, Daikin Industries, DBS Vickers Securities, Deutsche Bank, Ernst & Young, FedEx, Fuji Xerox, General Electric, Hewlett-Packard, Hiab, HSBC, IBM, Infocomm Development Authority of Singapore, Intel, JP Morgan, Kalmar, KFC, KPMG, Lee Kuan Yew School of Public Policy, Long John Silver's, MacGregor, Merrill Lynch, Microsoft, Nokia, Singapore Ministry of Education, Motorola, National University of Singapore, Nanyang Technological University, Philips, Pizza Hut, PricewaterhouseCoopers, Raffles International, Reuters, Samsung, Singapore Airlines, Singapore Economic Development Board, Singapore General Hospital, Singapore Indian Chamber of Commerce and Industry, Singapore Institute of Management, Singapore Management University, Singapore Technologies, Singapore Tourism Board, Starbucks, ST Microelectronics, Sumitomo Mitsui Banking Corp, Sybase, Taco Bell, The Coca-Cola Company, The Walt Disney Company, Union Bank of Switzerland, United Overseas Bank Kay Hian, Young Arab Leaders, and more.

To date Manoj has worked with more than 50,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coaching more than 700 people.