Creating A World Class Culture Of Service Excellence
 
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  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Creating A World Class Culture Of Service Excellence

Awakening The Heart Of Service Across Your Organization

with Manoj Sharma
 
 Details
     
Date:

25 September 2009

   
Duration: 1 day, 9:00am – 5:00pm
Fee:

S$895

Venue: The Legends, Fort Canning Park
   
   
 
- Fees are subjected to prevailing GST of 7%
- Includes course materials, light refreshments and lunch

For more information, please contact Lynn at 6861 1000 or email to learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 

Increasing your internal and external service standards are pivotal for your organization to be or remain a world class. Traditionally, service was often seen as an initiative for front-end customer service staff only. Today, it is well appreciated that, for an organization to profit financially and non-financially, everybody from the top person down needs to embody the spirit of service excellence wholeheartedly.

 

Since creating a culture of service excellence has the potential to be your lowest cost, highest profit activity, isn't it time you ingrained it as part of your organization's DNA?


 
Outline
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Establishing Your Relationship To World Class Service Excellence


Developing The Platform For World Class Service Excellence


Exploring Strategies Towards Creating A World Class Culture Of Service Excellence

    Towards Creating A World Class Culture Of Service Excellence

  • Gaining clarity on your unique service related problems, challenges and difficulties
  • Focusing on the issues at hand and crystallizing the issues behind the issues
  • Examining how people normally deal with their service problems, challenges and difficulties
  • Realizing why these normal strategies don't work and what you need to focus on
  • Exploring possible solutions you, your teams and your organization are looking for
  • Identifying the different types of solutions worth looking for
  • Exploring multiple relevant solutions
  • Appreciating The Philosophy of problems and solutions
  • Appreciating human dynamics to appreciate service
  • Examining people's devotions and their lack of devotions to service and what causes it
  • Exploring people's and your preconceived notions when it comes to service
  • Identifying the preconceived notions that have held you back from serving
  • Illuminating your mind as to the Heart Of Serve And Shifting Your Service Paradigm
  • Identifying what you are willing to do to take a step forward in service
 
Who Should Attend
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This program is ideal for staff at all levels wishing to improve their leadership, followership and collaboration levels.


 
Facilitator
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Manoj Sharma


Manoj Sharma is a World Class Organization Strategist. He assists organizations, teams and individuals to be financially and non-financially wealthier through a series of incredibly "spot on", fully customized strategic initiatives. Mr. Sharma is also the Founder, CEO and Head of Faculty of DifferWorld.com, an international strategic profitability, performance and fulfillment consultancy. Over the years Mr. Sharma has earned a reputation for not just being a global thought leader, but also his reputation for delivering world class initiatives that assist the global who's who win in their fields of endeavour is fast becoming legendary.


Mr. Sharma has extensively worked with tier one organizations and leaders across Asia, Europe, Oceania and The Middle East, as a Strategic Consultant, Executive Director, Group Business Development Director, Marketing & Communication Director, Content Director and more. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.


Mr. Sharma specializes in assisting organizations, teams and individuals boost their profitability, performance and fulfillment levels through a combination of world class strategic consultations, keynotes, coaching, training & development seminars, workshops, courses, programs and other initiatives.


His initiatives have exponentially benefited some of the top global brands such as .


Accenture, Alcatel, American Express, A&W Restaurants, Cisco Systems, Civil Aviation Authority of Singapore, Civil Service College, Cargotec, CitiBank, Daikin Industries, DBS Vickers Securities, Deutsche Bank, Ernst & Young, FedEx, Fuji Xerox, General Electric, Hewlett-Packard, Hiab, HSBC, IBM, Infocomm Development Authority of Singapore, Intel, JP Morgan, Kalmar, KFC, KPMG, Lee Kuan Yew School of Public Policy, Long John Silver's, MacGregor, Merrill Lynch, Microsoft, Nokia, Singapore Ministry of Education, Motorola, National University of Singapore, Nanyang Technological University, Philips, Pizza Hut, PricewaterhouseCoopers, Raffles International, Reuters, Samsung, Singapore Airlines, Singapore Economic Development Board, Singapore General Hospital, Singapore Indian Chamber of Commerce and Industry, Singapore Institute of Management, Singapore Management University, Singapore Technologies, Singapore Tourism Board, Starbucks, ST Microelectronics, Sumitomo Mitsui Banking Corp, Sybase, Taco Bell, The Coca-Cola Company, The Walt Disney Company, Union Bank of Switzerland, United Overseas Bank Kay Hian, Young Arab Leaders, and more.


To date Manoj has worked with more than 50,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coaching more than 700 people.


For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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