Participants will be able to:

• Measure and maximise sales productivity
• Understand the characteristics of the “best” team
• Analyse how to improve individual performance
• Deal with (and improve) any poor performance
• Encourage and maintain self sufficiency amongst team members
• Apply the best/lowest cost motivational techniques
• Learn ways to make team meetings more effective
• Improve retention of the best team members

Patrick Forsyth runs Touchstone Training & Consultancy, an independent firm based in the U.K. specialising in the development of marketing, sales and communications skills. He has visited and worked in South East Asia for many years, working for both individual companies and bodies such as management institutes. He has worked in a variety of industries and for The Chartered Institute of Marketing, City University Business School, London Chamber of Commerce and The British Council. He is well known as a prolific writer on business matters. His books include: How to Motivate People, Outsmarting your competitors, Surviving Office Politics and Detox your career.

Sales Managers, Directors and those charged with creating and managing a sales team, or with local/regional responsibilities for a sales team. Also for support or training staff who want an appreciation of the process.