November 2008
» Leadership and Post-AcquisitionIntegration Success
December 2008
» Dealing with Difficult People
» Power Up Your Business Writing Skills
» Understanding Fraud & Internal Audit
» Successful Business Communication Skills
January  2009
» Effective Credit Control & Speedy Debt Recovery
» Power Up Your Business Writing Skills
» Energise your E-mail Writing Skills
February 2009
» Speak up Successfully
» Art of Collecting Debts through the Telephone
» Success Skills for Secretaries and Support Staff
» Successful Business Communication Skills
» Creativity at Work
March 2009
» Power Up Your Business Writing Skills
» Sharpen your Interpersonal Skills
May 2009
» Time and Stress Management

In-company Training

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 
Effective Credit Control & Speedy Debt Recovery
This intensive seminar will empower participants with critical, fool-proof techniques that will help your company to improve credit management and debt recovery. The seminar speaker will share his personal experiences and knowledge to arm you with the necessary information to help you achieve the results you desire.
 Details
     
Date: 16 January 2009
Time: 9:00 am - 6:00 pm
Fee: S$399 (inclusive of GST)
Venue: Venue: Hotel, TBA
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 
 Outline
   
Effective Credit Assessment & Risk Evaluation
•
Assessing credit worthiness of individuals
•
Evaluating corporate risks - sole proprietorship/partnership, private limited companies, groups of companies
•
Credit information and investigation techniques
   
Practical Aspects of Financial Analysis in Credit Evaluation
•
Types of financial statements and their limitations
•
Financial analysis techniques - qualitative and quantitative
•
Practical aspects - credit decisions, symptoms of problematic debts
   

Understanding the Factors Influencing a Credit Decision and the Pitfalls Involved

   

Developing Effective Collection System and Procedures

•
Priorities in collection
•
Collection routine
•
Collection letters - types, reminders, effectiveness
•
Collection calls - telephone, personal visit
•
Use of collection agency
•
Practical pointers for effective collection
   
The Art of Collecting Debts Through the Phone
•
Planning strategy to get results
•
When to show debtors you mean business
•
Using the language of the trade
•
Practical session
   
Collection Tools and Techniques - Review of DOs and DON'Ts
•
Sending of reminders
•
Collection letter - timing, wording
•
Telex/fax
•
Telephone collection
•
Personal visits
•
Use of collection agencies
   
Laying the Groundwork to Make Collection Efforts Produce Results
•
Sourcing vital information - debtors' assets, market news and developments
•
Financial condition
•
Personality assessment - type of character, strengths and weaknesses, developing the profile
•
Documents review
 
How to Deal with Delaying Tactics & Reduce Credit Exposure of Difficult Customers
•
Types of delaying tactics often employed
•
Handling special situations such as force threat, abusiveness, intentional delays, excuses
•
Collecting the payment: precautions to be taken - post dated cheques, endorsements, returned cheques
•
3rd party intervention
   
Collecting from Financially Distressed Debtors
•
Identifying potential delinquent accounts
•
Sizing the problem
•
Reaching for a compromise
•
Practical issues
   
What Went Wrong? Useful Lessons for Staff Involved in Collection
   
Highlights of the Legal Perspective in Debt Collection
•
Legal rights of priority creditors, secured creditors, general creditors
•
Execution against good
•
Garnishee order
•
Attachment
•
Writ of summon and sale
•
Time bar for legal proceedings
   
Negotiating for A Settlement
•
Before commencement of legal action
•
After commencement of legal action
•
After court judgement
   
Reporting and Convicting a Debtor of a Criminal Offence
•
Cheating
•
Breach of contract
•
Misappropriation
•
Dishonesty - in receiving stolen goods
•
Conviction and disposal enquiries
   
 Facilitator

Mr George Goh has more than 20 years of practical experience in the areas of credit management, debt collection and credit insurance. He has worked with various organizations including Concorde Hotel (Formerly known as Le Meridien Hotel) , Transnational Group of Companies, Vikay Industrial and Dun & Bradstreet, to name but a few.

His previous career also includes employment with Credit Information and Debt Collection Agencies who provide credit reports, debt collection services like legal pursuits to recover debts all over the world.

His professional experience in credit management expands even into the area of credit insurance coverage for companies to insure their most valuable current assets – trade receivables.

George has served for 15 years on the Board of Management of the Singapore Association of Credit Management (MSACM). Formerly the Association’s Hon. Secretary and Hon. Treasurer, he is now the Association’s Membership Chairman and an active member of the Council.

A very hands-on, practical trainer, George has conducted numerous credit and collection seminars in the South-east Asian region and has won tremendous respect from past seminar participants for his knowledge and experience on the subject.
 
 Who Should Attend?

This seminar will be of tremendous benefit to employees who carry out the following responsibilities:
•
Debt collection
•
Sales/order administration
•
Sales & marketing
•
Credit control
•
Finance & administration
 
 Seminar Testimonials

"The speaker is good and very experienced. The seminar offers good exposure to real-life cases that the speaker handled before. It provides good, practical training on credit control and debt recovery."
-- Yeo Ee Hoon, Accountant, Avery Dennison Singapore (Pte) Ltd

"The seminar is beneficial to people involved in credit control. It provides in-depth knowledge on the subject."
-- Eric Pang, Business Administrative Manager, Galmon (S) Pte Ltd

"The course is quite comprehensive. The speaker is well experienced. Overall, the seminar is good."
-- Albert Foo, Asst. Sales Manager, JPN Equipment Pte Ltd

"The seminar is informative. The speaker is very experienced. The seminar offered a good networking opportunity whereby participants were able to interact, exchange and share information with each other. Overall, the seminar was well organised. I would certainly recommend others to attend the seminars organised by B C Low Consulting."
-- Tina Wang, Finance Manager, Fagerdala Singapore Pte Ltd

"The seminar has given me a better understanding on how to evaluate & manage credit using the different tools & techniques available. The section on collecting debts through the phone & legal avenues were of particular interest to me. It also helps me to have a better appreciation of the work & effort put in by my staff in the debt recovery process. George Goh was clear & effective in putting through his points & his years of experience in the field of credit control & debt recovery was evident throughout the seminar."
-- Hah Hen Khean, General Manager, ICE Far East Pte Ltd
 
 
 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 
 
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