LearningDB.com - Emotional Intelligence At Work

Principal Facilitator

Seow Bee Leng is the director of Continuum Learning Pte Ltd and an adjunct lecturer with Nanyang Technological University. She has accumulated over 10 years of experience in the field of learning and performance. She is known for her ability to conduct workshops by using a hands-on approach, which facilitates an effective learning process. She keeps the audience participating, enjoying and learning throughout the session.

She is effectively bi-lingual in English and Chinese. She has effectively delivered training programs to organizations from both private and public sectors in diverse industries, facilitating key knowledge transfer and delivering leading edge training methodologies to support the business objectives. She has trained in many countries, including China, Hong Kong, Singapore and Malaysia. Bee Leng has received training certification in (i) ‘Go-the-Extra-Mile for Service’ (GEMS) customer service, (ii) Rob Parsons ‘The Heart of Success’ workshop, (iii) certified EQ trainer with Six Seconds Emotional Intelligence, (iii) certified coach of LifeForming Leadership Coaching.

In her previous appointment with Singapore Airlines (SIA), Bee Leng was responsible for developing a team of 200 trainers committed to SIA Cabin Crew Training Vision of developing service professionals of distinction within a learning culture. She was involved in the full spectrum of training and development initiatives such as developing the program into learning units, selecting the most effective methods for delivery and conducting the programs geared towards SIA’s business needs. Bee Leng also implemented a systematic and objective approach to measure training impact, conducted training evaluation of SIA internal and external instructors, with the aim of providing high quality training for cabin crew to maintain SIA’s highest standard of indisputable service leadership.

She has high level consulting skills as a Consultant with Accenture (Business Consulting). She had deep experience working with multi-cultural groups and championing knowledge transfer programs to meet the clients’ strategic objectives. She achieved good understanding of the global business environment, provide recommendations to clients to continuously improve their learning solutions to support business objectives.

Bee Leng graduated with a Master of Business Administration (MBA) with Dean’s Honor List for Outstanding Achievements, Nanyang Business School - Nanyang Technological University. Her MBA dissertation was presented as a conference paper at the Annual Conference of American Marketing Association in Chicago, August 2000. It was also published in the Journal of Product and Brand Management, Vol. 11 No. 3, 2002. She is currently pursuing her doctorate in service research with University of Western Australia.