August 2008
» Building Great Customer Experiences
» Preparation of Unaudited Financial Statements - Essential FRSs
» Cash Flow Management
» Creativity at Work
» Effective Credit Control & Speedy Debt Recovery
» Influencing and Negotiating in Tough Economic Times
» Business Finance for Non-Financial Managers
» STANFORD - NUS Executive Programme in International Management
» Understanding Fraud & Internal Audit
» Think Fast, Think Smart
» Company's Tax Obligations & Completion of Form C - for year of assessment 2008
September 2008
» Corporate Etiquette & Professional Image Workshop
» Smart Time Management!
» Power Up Your Business Writing Skills
» GST Highlights and Common Errors
» Successful Business Communication Skills
» Dealing with Difficult People
» Speak up Successfully
» Singapore Taxation - An Overview
October 2008
» Polished Presentation Skills
» General Management Programme
» Personal Effectiveness
» Business Finance for Non-Financial Managers
» Negotiation and Influence
» Sharpen your Interpersonal Skills
» Success Skills for Secretaries and Support Staff
» Energise Your E-mail Writing Skills
November 2008
» Mastering the Brand Called “YOU™” 
» Speak up Successfully
» Creativity at Work
» Savvy Networking Skills! 
December 2008
» Dealing with Difficult People
» Power Up Your Business Writing Skills
» Successful Business Communication Skills
» Smart Mind Mapping and Thinking Skills 
» Corporate Etiquette & Professional Image Workshop

In-company Training

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 

Emotional Intelligence At Work
 
Details
     
Date: 30 June 2008
Time: 9:00 am - 5:00 pm
Fee: S$330 (subject to prevailing GST of 7%)
  (Lunch and Refreshments will be provided)
Venue: Suntec City NUSS Guild House
  3 Temasek Boulevard #05-001 Suntec City Mall
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 
 Objectives
   
  • Understand Six Seconds' EQ Model ‘Know Yourself, Choose Yourself, Give Yourself’  to get optimal results in your relationships with yourself and others

  • Experience meaningful reflection to examine your capacity to be a professional EQ personnel

  • Join a learning environment constructed to enhance intrapersonal and interpersonal emotional intelligence
  • Increase your ability to transfer this authentic, multisensory and interactive EQ way to achieve more effective relationships and improved performance
   
 Outline

I.          Why EQ?

  • Understand emotions are a source of information and energy that we can use effectively
  • Emotional intelligence is effectively blending thinking and feelings to make optimal decisions and exhibit desirable behaviors
  • The Emotional and Logical Brain
    Understand the neuroscience behind this powerful EQ way of knowing yourself and others

II.         Know Yourself is increasing self-awareness. It is based on understanding how you function.

  • Emotional Literacy
    Learn to identify and appropriately express emotions using the Feeling Elevator and Plutchik’s Emotional Map
  • Recognize Patterns of Behaviour
    Recognize the causes and effects of your own feelings and reactions and manage the patterns of effective behaviors
  • Manage Emotional Hijack
    Apply the Six Seconds Pause to manage your feelings

III.    Choose Yourself is building self-management. It focuses on consciously choosing your thoughts, feelings and actions.

  • Choice and Values
    Apply consequential thinking to choose effective behavior wisely
  • Optimism
    Realize that you have choices and you can make a difference at work
  • Navigate Emotions
    Learn to shift the balance and decide on your choice points in the reaction cycle

IV.       Give Yourself is developing self-direction. It comes from using empathy and principled decision-making to increase emotional wisdom for greater performance.

  • Empathy
    Apply ways to connect with people at work, understand them, and build effective relationship

Develop social behaviours to better understand others, read non-verbal cues and respond effectively

  • Purpose
    Align your purpose at work, beliefs and competencies for continuous learning and growth

 V.        EQ In Practice

  • Know Yourself  - Self-awareness
  • Choose Yourself – Self-Management
  • Give Yourself – Self-Direction

Agreement Of Confidentiality :

The management and staff of Continuum Learning Pte Ltd (Continuum Learning) hereby agree to maintain the confidentiality of all materials and information received from and learnt about JobsDB.com, during the fulfilment of this project. This proposal is for the exclusive use of JobsDB.com  and Continuum Learning in the design and development of the Emotional Intelligence At Work’ program. All those reviewing this document are requested to maintain strict confidentiality of this proposal, and all future materials received from Continuum Learning Pte Ltd. No part of this proposal may be used for any purposes other than the fulfillment of this project.

 Principal Facilitator

Seow Bee Leng is the director of Continuum Learning Pte Ltd and an adjunct lecturer with Nanyang Technological University. She has accumulated over 10 years of experience in the field of learning and performance. She is known for her ability to conduct workshops by using a hands-on approach, which facilitates an effective learning process. She keeps the audience participating, enjoying and learning throughout the session.

She is effectively bi-lingual in English and Chinese. She has effectively delivered training programs to organizations from both private and public sectors in diverse industries, facilitating key knowledge transfer and delivering leading edge training methodologies to support the business objectives. She has trained in many countries, including China, Hong Kong, Singapore and Malaysia. Bee Leng has received training certification in (i) ‘Go-the-Extra-Mile for Service’ (GEMS) customer service, (ii) Rob Parsons ‘The Heart of Success’ workshop, (iii) certified EQ trainer with Six Seconds Emotional Intelligence, (iii) certified coach of LifeForming Leadership Coaching.

In her previous appointment with Singapore Airlines (SIA), Bee Leng was responsible for developing a team of 200 trainers committed to SIA Cabin Crew Training Vision of developing service professionals of distinction within a learning culture. She was involved in the full spectrum of training and development initiatives such as developing the program into learning units, selecting the most effective methods for delivery and conducting the programs geared towards SIA’s business needs.  Bee Leng also implemented a systematic and objective approach to measure training impact, conducted training evaluation of SIA internal and external instructors, with the aim of providing high quality training for cabin crew to maintain SIA’s highest standard of indisputable service leadership.

She has high level consulting skills as a Consultant with Accenture (Business Consulting). She had deep experience working with multi-cultural groups and championing knowledge transfer programs to meet the clients’ strategic objectives. She achieved good understanding of the global business environment, provide recommendations to clients to continuously improve their learning solutions to support business objectives.

Bee Leng graduated with a Master of Business Administration (MBA) with Dean’s Honor List for Outstanding Achievements, Nanyang Business School - Nanyang Technological University.  Her MBA dissertation was presented as a conference paper at the Annual Conference of American Marketing Association in Chicago, August 2000. It was also published in the Journal of Product and Brand Management, Vol. 11 No. 3, 2002.  She is currently pursuing her doctorate in service research with University of Western Australia.

 

 
 

 Testimonials
   

 “EQ includes self-awareness,  being able to handle your feelings well, to work with integrity, to stay motivated to work towards your goals even when things go wrong,
  to have empathy and to know what the other person is feeling.”

-Dr Daniel Goleman

“EQ means using your emotions effectively to achieve goals, 
develop productive relationships and attain success in the workplace.”

-Dr Pat Patton

Notes :  Six Seconds' EQ model draws on the work of Peter Salovey, Ph.D. and Jack Mayer, Ph.D. who first defined EQ as a scientific concept. It also aligns with the model popularized by Daniel Coleman in his 1995 book, Emotional Intelligence.

   
 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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