For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
Objectives
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to understand basic concepts of selling skills and using the telephone as a selling tool
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to acquire and practice the skills of questioning positively and listening actively in order to gather information relating to their customers needs and consequent opportunities
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to understand the importance of keeping the customer on board and enhance their dealings with internal as well as external customers
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to develop a strategy for calling customers
Outline
Selling Skills
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Smart Companies
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The 6 Step Selling Cycle
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Targeting the Customer internal / external
Contacting
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Evaluating current practice
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Developing your Verbal and Vocal skills
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Preparing for the call
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Active Listening
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Listening Barriers
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Questioning Techniques
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Planning the Call
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Getting the Information You Want
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Making that A ColdCall
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Through to the Decision Maker
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Responding or Controlling
Presenting
Presenting on the telephone
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Logic and Structure
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Features into Benefits
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Presenting through E-mail
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Opening Opportunities
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Building Value
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Simplifying the Message
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Avoiding Answers
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Verbal ABuying Signals
Sales Innovation
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Providing Solutions to Problems
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Handling Objections
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Observing Verbal Signals
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Common Concerns
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Answering Questions
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Keeping the Customer on Board
Facilitator
Emma Jarman-Jones specialises in developing and enhancing workplace communication skills. This work includes writing, speaking, interpersonal and management skills training. She has over 12 years experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam.
Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programs, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation. She has worked with companies such as StarHub, SingTel, BASF South East Asia, BASF Vietnam and Malaysia, DBS Bank, Ministry of Environment, Carlton Hotel and The British Club.
Emma holds an MBA from Imperial College, London. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management and is a certified People Developer Consultant.
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
