September
Branding for Success
Dining Etiquette
   
 October
Negotiation and Influence
Customer Contact Excellence
Assertiveness Skills for Executives
General Management Programme
Effective Credit Control & Speedy Debt Recovery
The Art of Collecting Debts Through the Telephone
Corporate Etiquette & Professional Image Workshop
Understanding and Practicing Search Engine Optimization (SEO)
The Gentle Art of Getting your Own Way
Asia Sales Mastery 2007
   
 November
Strategic Management Programme
Asia Pacific Advanced Management Programme
Accounting and Finance for Non-Financial Managers
   
Communication Skills for Cross-cultural Business
 Details
   
Date: 18 - 19 September 2007
Time: 9:00 am - 5:30 pm
Fee: $620 (subject to prevailing GST of 7%)
  (Lunch and Refreshments will be provided)
Venue: Le Meridien Hotel
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
  For SME (Super Scheme): SDF Assistance - $56, if your company is a SME, please apply for SDF funding at www.sdf.gov.sg.
 
 Objectives
 
To acquire the ability to present differing points of view in non-confrontational ways
To understand and practice the skills of questioning positively and listening actively
To appreciate that interpreting communication with accuracy is based on understanding different cultures and personality types
To be able to deal with different situations systematically and tactfully
 
 Outline
   
Interpersonal Communication
What is effective communication?
How can we improve our communication skills?
   
Considerations
Where are you coming from? – Personality types
What do you want?
What do they want?
Tell me clearly!
   
Interacting
Active listening
Listening Barriers and listening 100%
Questioning structures and techniques
Avoiding answers
Observing verbal signals
Communicating without words
   
Getting your message across
Remaining positive
Dealing with difficult situations
When you have to say “No”
Action Plan
   
   

 Facilitator

Emma Jarman-Jones specialises in developing and enhancing workplace communication skills. This work includes writing, speaking, interpersonal and management skills training. She has over 14 years experience training in Singapore, as well as regionally in Malaysia, Thailand, Indonesia and Vietnam.

Emma has worked as an external consultant and trainer with both private and public sectors, designing, customising and delivering programs, and coaching individuals. She believes in the potential of every person and is dedicated to providing the highest quality of training that will benefit the individual, as well as the organisation. She has worked with companies such as StarHub, SingTel, BASF South East Asia, BASF Vietnam and Malaysia, DBS Bank, Ministry of Environment, Carlton Hotel and The British Club.

Emma holds an MBA from Imperial College, London. She has also completed a Diploma in Human Resource Development at the Singapore Institute of Management and is a certified People Developer Consultant.

 
 
 Methodology
   
Group activities
Role Play
Interactive Discussions
Skills Practice
   

 Who should attend?

All those who want to communicate more effectively with different cultures.

 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 

 
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