LearningDB.com - Assertiveness Skills for Executives

October
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	Assertiveness Skills for Executives
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November

	Strategic Management Programme
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Assertiveness Skills for Executives

Being assertive in challenging interpersonal situations is a basic requirement for being effective in the workplace. Without assertiveness we find it hard to get things done, to get the help we need, and to manage our workplace relationships without either giving in or resorting to conflict. This course will enable you to increase your confidence, competence and effectiveness by giving you the skills and inspiration you need to be firm with others yet at the same time compassionate.

Details

Date:	15 October 2007
Time:	9.00 am – 5.30 pm
Fee:	$330 (subject to prevailing GST of 7%)
	(Lunch and Refreshments will be provided)
Venue:	Grand Plaza Park Royal Hotel ( Cityhall)
Enquiries:	For more information, please call Lynn at 68611000 or email us at learning@jobsdb.com.sg



	Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.

Objectives

•	Describe the difference between aggressive, nonassertive and assertive behaviour
•	Identify the reasons why you may behave non-assertively
•	Re-examine your beliefs and rights
•	Say ‘No’ assertively
•	Interact assertively with superiors
•	Make difficult requests confidently
•	Disagree and state your views clearly
•	Handle aggression from others
•	Give and receive criticism about performance
•	Contribute assertively to meetings
•	Be firm and tactful with difficult customers

Outline


•	What we mean by ‘aggression’, ‘non-assertion’ and ‘assertion
•	Verbal and nonverbal aspects of ‘aggression’, ‘non-assertion’ and ‘assertion’
•	How you come to behave non-assertively
•	Establishing your rights in the workplace
•	Starting to be more assertive
	•	Making requests
	•	Disagreeing and stating your views
	•	Giving bad news
•	How to say ‘No’ to customers and colleagues
•	Guidelines for giving criticism
•	Hints for receiving criticism
•	Responding assertively to aggression from others
•	Being assertive upwards
•	Your rights as a member of a meeting
•	Communicating confidence and competence in meetings

Facilitator

James Irvine is a renowned trainer, facilitator and consultant who has spent the last 20 years in Singapore helping executives and managers at all levels improve their personal effectiveness.

He has a Masters in Business Administration, is a member of The Chartered Institute of Marketing (U.K. and Singapore), a Master Practitioner of Neuro-Linguistic Programming (U.K.), a Certified Trainer with Team Management Systems (Aus.) and a Certified Teacher of English as a Foreign Language.

He has trained participants from the following organizations in Singapore, among others: Singapore Airlines, DBS Bank, Citibank, Singapore Zoological Gardens, 3com Asia Pacific, Land Transport Authority, Singapore Petroleum Company Ltd and PSA Corporation Ltd.

Who Should Attend?

Managers and Executives who want to improve their personal effectiveness and results when dealing with internal and external people in the workplace.


	For more information, please call Lynn at 68611000 or email us at learning@jobsdb.com.sg

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