August
   Retail Loss Prevention Course
   Influencing and Negotiation  Workshop: The Art of Getting What  You Want
   Effective Credit Control & Speedy Debt  Recovery
   The Art of Collecting Debts Through   the Telephone
   STANFORD – NUS Executive  Programme in International Management
   "Mergers and Acquisitions in Asia"  Masterclass
   Understanding and Practicing Search  Engine Optimization (SEO)
     
  September
   Speak Well, Say it Graciously
   Communication Skills for Cross-cultural  Business
   Branding for Success
   Understanding and Practicing Search  Engine Optimization (SEO)
     
Influencing and Negotiation Workshop:
The Art of Getting What You Want
 Details
     
Date: 2 August 2007
Time: 9.00 a.m. - 5.00 p.m.
Fee: $899 (subject to prevailing GST of 7%)
  (Inclusive of refreshments, lunch and course materials)
Venue: Le Meridien Hotel
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 
 Objectives
   

This seminar is based on research from Lee E. Miller’s book UP: Influence, Power and the U Perspective – The Art of Getting What You Want. It is a highly interactive program that focuses on providing managers and executives with practical tools and techniques to help them communicate and negotiate more effectively with others. He will demonstrate how participants can successfully apply the three Cs – Convince, Collaborate and Create – approach in all types of situations and interactions, both at work and outside work.

Influencing and negotiating are critical business skills, essential in our daily interactions with customers, suppliers, colleagues, boss and subordinates. With the increasingly global business environment today, cross-cultural communication is key, and the ability to negotiate across borders becomes more important than ever.
   
 Outline
   

Topics to be covered:

 
What is negotiating?
Why do we negotiate?
How is negotiating different from influencing?
The importance of balancing outcome and relationship
   
Anchoring
How to influence the way value is perceived
Setting reasonable anchors
Who should make the initial proposal?
   
Convince: The art of persuasion
How do we influence people?
Affecting how people perceive value
Understanding the U-Perspective
Influencing people we work with
Creating Desire
   
Collaborate - Win / win
How to develop the relationship necessary to collaborate?
Identifying each parties' real interests
Taking advantage of the different ways people value things
   
Create – How we structure interactions can affect outcomes
Why it is important to examine your assumptions?
Techniques to change how the interactions are viewed
How to determine the right people to involve?
   
Communicating across borders
Intra-company influencing
Multi-party negotiations
Cross-cultural influencing and negotiating
Cross-border influencing and negotiating
   
Personality issues in negotiation and influencing
Understand your personal influencing / negotiating style better
Problem-solving at the workplace
Impact of gender differences 
   
 Facilitator

Lee E. Miller is the Managing Director of NegotiationPlus.com, where he provides training for both individuals and corporations on negotiating and customer service skills. Lee has also authored several books on negotiating and influencing. His latest book UP: Influence, Power and the U Perspective – The Art of Getting What You Want was published in January 2007. He is a contributor to the Wall Street Journal Online.

 

Lee is Harvard educated and a seasoned international negotiator. He has a blue chip list of clients that he trains and consults for including American Express, Ascendas, Citigroup, Dell, Financial Executive Institute, Glaxo Smith Kline, Grey Advertising, Howard Hughes Medical Institute, HSBC, Katz Communications, Lafayette College, MDRC, MTV, New Line Cinema, National Basketball Association, National Football League, Novartis, Reuters, Standard and Poor’s, Sun Microsystems, Toyota Asia, Time Warner, UBS, United Media, United States Golf Association and Viacom.

 

In addition, Lee is a Senior Human Resources Consultant for Cabot Advisory Group. He is also an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating and Human Resources Management, and where he received the 2003 and 2005 Stillman School’s Award for Teaching Excellence. Lee previously served as Senior Vice President at several U.S Fortune 1000 companies, was the former Chair of the International Association of Corporate and Professional Recruiters and Secretary to the Union County Motion Picture Advisory Board, and is a graduate of Harvard Law School.

 

Lee has appeared on CBS’s “The Early Show,” ABC’s “Good Morning America,” ABC’s “Money Talk,” NBC’s “Today New York,” CNN’s “Your Money,” CNBC’s “Power Lunch,” MSNBC’s “Economy Watch” and NPR’s “Morning Edition.”

 

Download Lee E. Miller's biography

 

Media Articles in Singapore:

Straits Times Recruit Page (30 June)
Her World June
INSIS portal


 
 Who Should Attend?

   
Professionals
Managers
Senior executives
Team leaders / Supervisors
   
   
 
 
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