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» Preparation of Unaudited Financial Statements - Essential FRSs
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» Influencing and Negotiating in Tough Economic Times
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» STANFORD - NUS Executive Programme in International Management
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In-company Training

  Contact Us
  Email: learning@jobsdb.com.sg
 Tel: +65 6861 1000

 
The Art of Collecting Debts Through the Telephone

In this workshop, participants will be provided with practical and real-life cases to analyse, discuss, formulate strategies and to work out feasible solutions in groups. The practical exercises in this workshop will allow participants to gain thorough and firm grasp of all the crucial issues, tools and techniques involved in debt collection through telephone.

This course is structured to be PRACTICAL, INTENSIVE and RELEVANT to your everyday situations. This is made possible by a Workshop Leader who is a practitioner with more than 20 years of experience in this area.
 Details
     
Date: 11 July 2008
Time: 9:00 am - 6:00 pm
Fee: S$330 (subject to 7% GST)
Venue: Le Meridien Hotel 100 Orchard Road
  Singapore 238840
Enquiries:
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg
   
   
     
  Payment must be made before the commencement of the workshop. No cancellation is allowed 7 days prior to workshop.
 
 Outline
   

The Telephone As A Collection Tool

•
Impact and Effectiveness of Telephone Collection
•
Limitations of the Method
   
Laying the Groundwork to Make Telephone Collection Effective
•
Pre-call Preparation
•
Routine vs "Overdue" Calls
•
Effective Words to Open the Door
•
Effective Methods to Reach the Decision Maker
•
Methods to Start a Telephone Conversation
•
The Dialogue
•
The Tone of the Voice
•
Ways of Developing Tact
•
Methods in Getting the Commitment to Pay
   

Handling the Problematic Debtors
•
The Art of Getting Your Call Through to the Right Person
•
Controlling the Situation
•
Listening to What Debtors Have to Say
•
Language of the Trade
•
Negotiating for Payment
•
Incentives for Payment
 

Overcoming Objections and Excuses

•
"Statement Not Received"
•
"Inaccurate Statement"
•
"It's in the Mail"
•
"Signatories are Away"
•
"Goods are Defective"
   
Telephone Collection Workshop
•
Planning Your Strategy to Get Results
•
Making Routine Calls
•
When to Show Debtors You Mean Business
•
Using the Language of the Trade
•
Practical Session
   
The Telephone Call in Relation to Other Collection Instruments
•
Letters and Reminders
•
Fax and Telex
•
Collection Agency
•
Legal Alternative
   
 Facilitator

Mr George Goh has more than 20 years of practical experience in the areas of credit management, debt collection and credit insurance. He has worked with various organizations including Le Meridien Hotel, Transnational Group of Companies, Vikay Industrial and Dun & Bradstreet, to name but a few.

His previous career also includes employment with Credit Information and Debt Collection Agencies who provide credit reports, debt collection services like legal pursuits to recover debts all over the world.

His professional experience in credit management expands even into the area of credit insurance coverage for companies to insure their most valuable current assets – trade receivables.

George has served for 15 years on the Board of Management of the Singapore Association of Credit Management (MSACM). Formerly the Association’s Hon. Secretary and Hon. Treasurer, he is now the Association’s Membership Chairman and an active member of the Council.

A very hands-on, practical trainer, George has conducted numerous credit and collection seminars in the South-east Asian region and has won tremendous respect from past seminar participants for his knowledge and experience on the subject.
 
 Who Should Attend?

Collecting debts is an ESSENTIAL part of any organisation’s existence. All personnel who are involved in debt collecting – Accounts Receivables Executives, Internal Audit Executives, Credit Officers / Executives, Sales & Marketing Personnel – must be trained to assess the chance of recovery within the first few minutes into the conversation with the debtor. More importantly, to preserve a good business relationship, they must know by heart the diplomacy, tact and psychological concepts.

Legal action is often the last resort as it is not only costly but also time consuming. It may also not be a good solution if a long-term business relationship is desired.

This is therefore a very practical and highly valuable program that is aimed at imparting skills to help companies minimize bad debts, improve cashflow and profits through the use of a simple collection tool - TELEPHONE.

In just 1 day, our experienced Workshop Leader will GUARANTEE you the results you want!
 
 Seminar Testimonials

"This seminar is highly recommended for people who are involved in debt collection. It has given me confidence to approach companies in a professional manner. I have applied what I learnt from the seminar and it works!"
-- Pauline Chua, Administration Manager, Newmarket International, Inc.

"The seminar is informative. It gave me exposure to credit bureaus that exist in some countries, for instance, in the US. It would be very helpful indeed if we have similar "watchdog" bodies here for specific industries. This would help prevent business bad debts to some extent. The seminar also offers good guidelines on how to handle different types of clients for debt collection. Overall, the seminar is good."
-- Jimmy Kuah, Asst. Product Marketing Manager, Hsin Semiconductor Pte Ltd

"This seminar is useful. I'm able to apply what was taught in the seminar in my work. It's been really helpful."
-- Sim Kim Heok, Admin Assistant, Admin/Finance Division, Singapore Information Services Pte Ltd (A subsidiary of TDB Holdings Pte Ltd)

"The seminar provides useful knowledge on legal proceedings to recover debts. We learned the importance of diligent follow-up as it would determine how fast we recover our debts."
-- Teo Hwee Hwee, Assistant Manager (Credit Control), Ecolab Pte Ltd

 
 
 
 
For more information, please call Lynn at
68611000 or email us at learning@jobsdb.com.sg

 
 
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