|
| |
Title |
: |
Power
Up Your Business Writing Skills |
| |
|
|
A popular, practical and powerful
workshop
All participants receive Shirley's
best-selling book 'Model Business Letters, E-mails and
Other Business Documents 6th edition' |
| |
Date |
: |
14-15
January 2009 |
| |
Speaker |
|
Best-selling
author Shirley Taylor will show you
some simple but powerful techniques that will help you
to become a better business writer and get the right
results every time. In this practical two-day workshop,
you will learn how to organise your words and thoughts
on paper, structure your messages logically, present
your documents attractively, and improve the format,
style, language and tone of all your written communication.
Using these guidelines, you will learn a set of skills
that will be useful for the rest of your life. Remember,
what you write reflects your company's image and it
also gives an impression of you. This workshop will
help you make sure it's a good one! |
| |
|
|
|
|
|
| |
Title |
: |
Speak
Up Successfully |
| |
|
|
How
to make a positive impression with effective language
and pronunciation |
| |
Date |
: |
12 February 2009 |
| |
Speaker |
|
In this unique, interactive
workshop, Heather Hansen will give you
the tools to speak clearly, correctly, considerately and
confidently in numerous situations - on the phone, in
meetings, on conference calls, in presentations - in fact
any time you need to speak English. She will help you
to fine tune the little things that can make a big difference
in your professional success. If you know that you could
be achieving more than you currently are, and feel as
though your spoken English might be holding you back,
don't miss this fascinating workshop. Heather will help
you to build on your current skills and embrace your own
personal style. You will walk out with much more confidence,
ready to renew your mark on the world! |
| |
|
|
|
|
|
| |
Title |
: |
Customer-Focused
Writing Skills |
| |
|
|
Replying
to customers effectively and turning problems into opportunities |
| |
Date |
: |
19 February 2009 |
| |
Speaker |
|
Join Jolynn Chow
in this hands-on workshop that will help you turn complaints
into opportunities. Jolynn will show you step-by-step
how to respond to customer complaints confidently and
professionally. She will show you how to use empathy,
how to structure your message logically, how to choose
words that convey positive emotions, and how to repair
and build relationships. |
| |
|
|
|
|
|
| |
Title |
: |
Success
Skills for Secretaries and Support Staff |
| |
Date |
: |
20 February 2009 |
| |
Speaker |
|
A very popular, practical
workshop with Shirley Taylor, in which
you will learn how to handle the demands of your job with
assertiveness, confidence and professionalism. You will
learn how to communicate well, how to handle difficult
people, how to make decisions, how to delegate, how to
prioritise, how to manage time and resources, how to handle
crises, and how to beat stress. This comprehensive one-day
workshop shows you how to make your working life more
productive, more rewarding, more successful and much more
enjoyable. Equipped with these skills, you will see how
you can open the door to new responsibility, new respect
and new status. |
| |
|
|
|
|
|
| |
Title |
: |
Report
Writing Essentials |
| |
|
|
Producing
reports that are clear, accurate and create an impact |
| |
Date |
: |
24 February 2009 |
| |
Speaker |
|
Jolynn Chow
will take you step by step through planning, structuring,
writing and checking your reports. You will consider
the purpose, style and language requirements of different
reports, and the importance of visual appearance. Using
a systematic process, you will learn the essential skills
you need to put together an effective report that will
create an impact and inspire your readers to take action.
|
| |
|
|
|
|
|
| |
Title |
: |
Successful
Business Communication Skills |
| |
|
|
The
ultimate key to your success |
| |
Date |
: |
25 February 2009 |
| |
Speaker |
|
Join Shirley Taylor
and Alison Lester in this practical,
fun, learn-by-doing workshop. They will share with you
some powerful tools that will help you to build better
relationships with your bosses, colleagues, clients and
friends. You will be able to use these skills immediately
to create a more supportive and co-operative working environment,
as well as propel you along the path to career success.
With Alison's background in improvisation and comedy,
and Shirley's in communication, this is sure to be an
interesting, interactive session that will transform your
communication skills, and at the same time you'll have
lots of fun!
|
| |
|
|
|
|
|
|
Title |
: |
Creativity
at Work |
| |
|
|
Increasing
creative thought and action in business |
| |
Date |
: |
26 February 2009 |
| |
Speaker |
|
Join Alison Lester
in this practical, fun, learn-by-doing workshop full of
practical exercises and strategies to help you tap into
your creative instincts and develop your imagination.
You will learn the path to increased mental agility and
idea generation based on your own very specific experiences
and talents. The workshop will lead you toward a feeling
of confidence in your creative capacity, and will teach
you how to develop an environment for creativity in your
business, encouraging others to express their thoughts
and talents more freely as well. Increase your confidence
and your creativity in this inspiring workshop! |
| |
|
|
|
|
|
|
Title |
: |
Presenting
You! |
| |
|
|
How
to be a Creative, Confident Communicator with Ricky Lien. |
| |
Date |
: |
26-27 February 2009 |
| |
Speaker |
|
How do you master communication?
How do you cultivate an empowering voice? How do you
influence others to embrace your ideas and act on them?
How do you inspire, motivate and achieve positive results
while honouring other people’s values and needs?
This intensive, practical, two-day workshop by Ricky
Lien is specially designed to meet all these
aims. Designed for maximum skills practice, this programme
is for anyone who needs to make presentations and communicate
confidently. The techniques and strategies you learn
will help you to move your audience – whether
it’s one or many – towards action and results! |
| |
|
|
|
|
| |
| |
Title |
: |
Power
Up Your Business Writing Skills |
| |
|
|
A popular, practical and powerful
workshop
All participants receive Shirley's best-selling book
'Model Business Letters, E-mails and Other Business Documents
6th edition' |
| |
Date |
: |
4-5 March 2009 |
| |
Speaker |
|
Best-selling author Shirley
Taylor will show you some simple but powerful
techniques that will help you to become a better business
writer and get the right results every time. In this practical
two-day workshop, you will learn how to organise your
words and thoughts on paper, structure your messages logically,
present your documents attractively, and improve the format,
style, language and tone of all your written communication.
Using these guidelines, you will learn a set of skills
that will be useful for the rest of your life. Remember,
what you write reflects your company's image and it also
gives an impression of you. This workshop will help you
make sure it's a good one! |
| |
|
|
|
|
|
| |
Title |
: |
Sharpen
your Interpersonal Skill |
| |
|
|
How
to communicate your way to success with impressive interpersonal
instincts |
| |
Date |
: |
6 March 2009 |
| |
Speaker |
|
In this experiential
workshop, Heather Hansen will give
you the tools to truly connect with others. She will
show you how to build rapport with anyone from the moment
you meet. You will learn how to use your interpersonal
instincts to read any situation, ask the right questions,
and get the right answers. Whether you are dealing with
bosses, colleagues, clients or friends, this workshop
will show you how to truly communicate your way to success! |
| |
|
|
|
|
|
| |
Title |
: |
Working
with Difficult People |
| |
|
|
.
Facing and handling them well |
| |
Date |
: |
11 March 2009 |
| |
Speaker |
|
In this experiential
workshop, Ricky Lien will help you
understand these challenging, hard-to-handle people,
so that you can get colleagues to co-operate, bullies
to back off, and complainers to quiet down. You will
learn positive skills and strategies to handle difficult
people and situations effectively, so that you improve
relationships and achieve the best possible results.
In doing so, you will be able to reduce stress, work
with more confidence and ultimately enjoy your work
and life much more. |
| |
|
|
|
|
|
| |
Title |
: |
Get
to Grips With Grammar |
| |
|
|
A
refreshing approach to improving your spoken and written
English |
| |
Date |
: |
13 March 2009 |
| |
Speaker |
|
Join Heather Hansen
for this intensive, highly interactive, and (dare we say)
fun refresher course in English grammar that will help
you to communicate with ease, speed up your work flow
and project a more competent professional image. This
will be the most interesting grammar course you'll ever
attend. You will not only enhance your spoken and written
communication skills, but your confidence too! |
| |
|
|
|
|
|
| |
Title |
: |
Making
Sense of Minutes |
| |
|
|
How
to record accurate notes at meetings and present clear
and useful minutes |
| |
Date |
: |
19 March 2009 |
| |
Speaker |
|
In this hands-on workshop,
Jolynn Chow will navigate you through
the maze of challenges involved in taking and compiling
effective minutes. Jolynn will give you lots of practical
tips on listening and taking notes effectively, plus
help you to analyse the critical aspects of a typical
set of minutes, and learn the appropriate language and
grammar for portraying various situations. If you need
to make notes at meetings and present clear and accurate
minutes, don't miss this practical workshop. |
| |
|
|
|
|
|
| |
Title |
: |
Present
for Success |
| |
|
|
A
fresh, powerful approach to building confidence, developing
impact and transforming all your presentations |
| |
Date |
: |
24-25 March 2009 |
| |
Speaker |
|
In this detailed, entertaining
and very practical workshop, Alison Lester
will take a good look at the elements of a successful
presentation, and help you to overcome the perceptions
and inhibitions that may be holding you back. Together
you will see how to develop a winning formula. Concentrating
both on developing your content and improving your delivery,
this workshop offers lots of opportunity for practice,
for feedback, and, above all, for improvement. Join Alison
for two days ironing out the wrinkles in your presentation
style, and this will be the last presentation skills workshop
you'll ever need to take! |
| |
|
|
|
|
| |
|
Title |
: |
Presenting
You! |
| |
|
|
How
to be a Creative, Confident Communicator with Ricky Lien. |
| |
Date |
: |
16-17 April 2009 |
| |
Speaker |
|
How do you master communication?
How do you cultivate an empowering voice? How do you
influence others to embrace your ideas and act on them?
How do you inspire, motivate and achieve positive results
while honouring other people’s values and needs?
This intensive, practical, two-day workshop by Ricky
Lien is specially designed to meet all these
aims. Designed for maximum skills practice, this programme
is for anyone who needs to make presentations and communicate
confidently. The techniques and strategies you learn
will help you to move your audience – whether
it’s one or many – towards action and results! |
| |
|
|
|
|
| |
|
Title |
: |
Effective
Technical Writing Skills |
| |
Date |
: |
26-27 May 2009 |
| |
Speaker |
|
Sandra Sandu-Reeves is
an inspiring and passionate global trainer, consultant,
speaker and author with a twenty-five year track record
training and consulting employees of Fortune 500 corporations
in twenty countries across the Asia Pacific. Her training
territory includes cities in Asia, Middle East and Australia.
Over the last twenty years, Sandra has been featured
on leading television, radio and websites and has trained,
consulted and inspired no less than half a million employees
of key global corporations across twenty countries.
|
| |
|
|
|
|
| |
| For a list
of other workshops, check out our |
•
|
|
|
| |
|
|
|
| |
In-company
Training and Customised Courses |
| |
Training courses
and programmes tailored to meet the specific needs of
your organisation. |
