Colin Shaw
BEST-SELLING AUTHOR AND FOUNDER OF THE WORLD’S LEADING CUSTOMER EXPERIENCE CONSULTANCY.

Colin Shaw is the Founding Partner of Beyond Philosophy™, the world’s leading experts on the Customer Experience, who provide consultancy, training, and conference speaking services from their offices in the United Kingdom and United States. It boasts a number of the world’s largest organisations as clients including Microsoft, T-Mobile, Dell Computers, and Her Majesty’s Cabinet Office, to name just a few.

Mr Lim Lian Soon

Mr Sardool Singh is the director of a management services and consultancy firm. Mr Singh was the Group Financial Controller of a Singapore listed healthcare company prior to his current engagement. During his ten years in the company, he was responsible for the entire Group financial functions and was responsible for the IPOs of two subsidiaries on SESDAQ. His other working experiences included three years with KPMG Peat Marwick and a year with a Japanese merchant bank.

In this entertaining workshop full of practical exercises and strategies, Alison Lester will show you the path to increased mental agility and idea generation based on your own very specific experiences and talents. The workshop will lead you toward a feeling of confidence in your creative capacity, and will teach you how to develop an environment for creativity in your business, encouraging others to express their thoughts and talents more freely as well.  Join Alison Lester in this encouraging, fun, learn-by-doing workshop that will help you to tap into your creative instincts and develop your imagination. We're all creative in our own special way, and when we figure out what that way is, we can rise to so many more professional challenges than we thought!

Professor Glenn R. Carroll
Professor Seungjin Whang
Dr Prem Shamdasani

Lee Miller is the Managing Director of NegotiationPlus.com with offices in the USA and Asia, a Senior Consultant with The Cabot Advisory Group and co-host of the Your Career Doctors Radio Show. A graduate of Harvard Law School, he works with organizations and individuals on how they can more effectively lead and influence others, both internally within an organization and externally with clients, customers and vendors.

Mr Lim Lian Soon

Do the following questions cross your mind when you think about your company’s tax obligations:

• What are the filing requirements of companies?
• How do I claim unutilised capital allowances & losses?

In this practical two-day workshop, you will learn simple but powerful techniques that will help you to become a better business writer and get the right results every time. Best-selling author Shirley Taylor will show you how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

This seminar will address common errors made by businesses in the application of GST. It will also give you a practical understanding & address your immediate concerns through the Q&A session.

• Do you know that you should charge GST on all disposal of assets including the sale of a commercial building?
• Are you making the necessary preparations for a GST rate change?

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success. With Alison's background in improvisation and comedy, and Shirley's in communication, this is sure to be an interesting, interactive session that will transform your communication skills, and at the same time you'll have lots of fun!

In this popular, experiential workshop, Ricky Lien will help you to understand challenging, hard-to-handle people, so that you can get colleagues to co-operate, bullies to back off, and complainers to quiet down. You will learn some positive skills and strategies to handle difficult people and situations effectively, so that you improve relationships and achieve the best possible results. In doing so, you will be able to reduce stress, work with more confidence, and ultimately enjoy your work and life much more.

In this unique, interactive and motivational workshop, Heather Hansen will give you the tools to speak clearly, correctly, considerately and confidently in numerous situations - on the phone, in meetings, on conference calls, in presentations - in fact any time you need to speak English. She will help you to fine tune the little things that can make a big difference in your professional success. If you know that you could be achieving more than you currently are, and feel as though your spoken English might be holding you back, then don't miss this fascinating workshop. Heather will help you to build on your current skills and embrace your own personal style. You will walk out with much more confidence, ready to renew your mark on the world!

Mr Lim Lian Soon

Sum Chee Chuong
Associate Professor, National University of Singapore Business School
PhD, University of Minnesota, USA

Dr Sum is currently Area-Coordinator of the Operations and Supply Chain Management Group in the Decision Sciences Department. He was formerly Co-Academic Director of the NUS MBA program. An active consultant and executive trainer, he has serviced private and public organisations such as SIA, IBM, Shell, IKEA, Kaifa (Shenzhen), APP (Indonesia), Singapore Confederation of Industries, Ministry of Health, Ministry of Defence, Chartered Institute of Transport (Singapore), and Singapore Technologies Logistics.

In this stimulating interactive workshop, Al Argo will help you sharpen your skills and fine-tune your routines so that you gain more control, channel your time better, prioritise work successfully, build better working relationships, and help your boss be more effective. You will be able to use these new skills and guidelines immediately to handle the growing demands of your job and supercharge your success. As a result, your value to your boss and your organisation will go up. You will also feel happier, more confident and your working life will be more successful and rewarding.

In this unique, motivational and experiential workshop, Heather Hansen will give you the tools to truly connect with others. She will show you how to build rapport with anyone from the moment you meet. You will learn how to use your interpersonal instincts to read any situation, ask the right questions, and get the right answers. Whether you are dealing with bosses, colleagues, clients or friends, this workshop will show you how to truly communicate your way to success!

Dr Chia Ho Beng
Senior Lecturer, NUS Business School
PhD, University of British Columbia

Dr Chia teaches leadership, coaching for change, creative problem solving, human resource management, negotiations, mediation, and conflict resolution. 

He is also an adjunct feedback coach with the Center of Creative Leadership, and serves on various mediation and dispute resolution committees in Singapore.  He is part of the research group at Singapore Mediation Centre, and on the management committee of the Centre for Corporate Social Responsibility.

Another popular, interactive workshop from Shirley Taylor, in which you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress. This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.

This is a very popular workshop with communication and business writing author Shirley Taylor. Communicating effectively is undoubtedly one of the biggest challenges in business. This has become even more crucial in today's e-world, and e-mail is one of the most exciting developments in business communication. The Internet has made it possible for us to communicate with people from all over the world, and very often the only way those people can form an opinion of us is by looking at the way we write! So if we are what we write, come along to this powerful one-day workshop and learn how to write well!  Shirley Taylor makes sure this workshop is lively, interactive, fun and very practical. A comprehensive workshop to help you make the most of e-mail!

Join engaging trainer, marketer, coach and author Brenda Bence as she leads you step-by-step through her eye-opening, career-changing Personal Branding System. Using the same methods that companies have used to build successful corporate brands over the years, Brenda will show you how to define, communicate and avoid damaging your unique and distinctive personal brand at work.

This is a unique workshop in which you will learn how to master your personal brand so you can earn more, do more, and be more on the job!

In this unique, interactive and motivational workshop, Heather Hansen will give you the tools to speak clearly, correctly, considerately and confidently in numerous situations - on the phone, in meetings, on conference calls, in presentations - in fact any time you need to speak English. She will help you to fine tune the little things that can make a big difference in your professional success. If you know that you could be achieving more than you currently are, and feel as though your spoken English might be holding you back, then don't miss this fascinating workshop. Heather will help you to build on your current skills and embrace your own personal style. You will walk out with much more confidence, ready to renew your mark on the world!

In this entertaining workshop full of practical exercises and strategies, Alison Lester will show you the path to increased mental agility and idea generation based on your own very specific experiences and talents. The workshop will lead you toward a feeling of confidence in your creative capacity, and will teach you how to develop an environment for creativity in your business, encouraging others to express their thoughts and talents more freely as well.  Join Alison Lester in this encouraging, fun, learn-by-doing workshop that will help you to tap into your creative instincts and develop your imagination. We're all creative in our own special way, and when we figure out what that way is, we can rise to so many more professional challenges than we thought!

In this popular, experiential workshop, Ricky Lien will help you to understand challenging, hard-to-handle people, so that you can get colleagues to co-operate, bullies to back off, and complainers to quiet down. You will learn some positive skills and strategies to handle difficult people and situations effectively, so that you improve relationships and achieve the best possible results. In doing so, you will be able to reduce stress, work with more confidence, and ultimately enjoy your work and life much more.

In this practical two-day workshop, you will learn simple but powerful techniques that will help you to become a better business writer and get the right results every time. Best-selling author Shirley Taylor will show you how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success. With Alison's background in improvisation and comedy, and Shirley's in communication, this is sure to be an interesting, interactive session that will transform your communication skills, and at the same time you'll have lots of fun!