January 2009 | February 2009 | March 2009 | April 2009 | May 2009
 January 2009 [ Top]
  Title : Power Up Your Business Writing Skills
      A popular, practical and powerful workshop
All participants receive Shirley's best-selling book 'Model Business Letters, E-mails and Other Business Documents 6th edition'
  Date : 14-15 January 2009
  Speaker  

Best-selling author Shirley Taylor will show you some simple but powerful techniques that will help you to become a better business writer and get the right results every time. In this practical two-day workshop, you will learn how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

     

 February 2009 [ Top]
  Title : Speak Up Successfully
      How to make a positive impression with effective language and pronunciation
  Date : 12 February 2009
  Speaker   In this unique, interactive workshop, Heather Hansen will give you the tools to speak clearly, correctly, considerately and confidently in numerous situations - on the phone, in meetings, on conference calls, in presentations - in fact any time you need to speak English. She will help you to fine tune the little things that can make a big difference in your professional success. If you know that you could be achieving more than you currently are, and feel as though your spoken English might be holding you back, don't miss this fascinating workshop. Heather will help you to build on your current skills and embrace your own personal style. You will walk out with much more confidence, ready to renew your mark on the world!
     

  Title : Customer-Focused Writing Skills
      Replying to customers effectively and turning problems into opportunities
  Date : 19 February 2009
  Speaker  

Join Jolynn Chow in this hands-on workshop that will help you turn complaints into opportunities. Jolynn will show you step-by-step how to respond to customer complaints confidently and professionally. She will show you how to use empathy, how to structure your message logically, how to choose words that convey positive emotions, and how to repair and build relationships.

     

  Title : Success Skills for Secretaries and Support Staff
  Date : 20 February 2009
  Speaker   A very popular, practical workshop with Shirley Taylor, in which you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress. This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.
     

  Title : Report Writing Essentials
      Producing reports that are clear, accurate and create an impact
  Date : 24 February 2009
  Speaker  

Jolynn Chow will take you step by step through planning, structuring, writing and checking your reports. You will consider the purpose, style and language requirements of different reports, and the importance of visual appearance. Using a systematic process, you will learn the essential skills you need to put together an effective report that will create an impact and inspire your readers to take action.

     

  Title : Successful Business Communication Skills
      The ultimate key to your success
  Date : 25 February 2009
  Speaker   Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success. With Alison's background in improvisation and comedy, and Shirley's in communication, this is sure to be an interesting, interactive session that will transform your communication skills, and at the same time you'll have lots of fun!
     


Title : Creativity at Work
      Increasing creative thought and action in business
  Date : 26 February 2009
  Speaker   Join Alison Lester in this practical, fun, learn-by-doing workshop full of practical exercises and strategies to help you tap into your creative instincts and develop your imagination. You will learn the path to increased mental agility and idea generation based on your own very specific experiences and talents. The workshop will lead you toward a feeling of confidence in your creative capacity, and will teach you how to develop an environment for creativity in your business, encouraging others to express their thoughts and talents more freely as well. Increase your confidence and your creativity in this inspiring workshop!
     


Title : Presenting You!
      How to be a Creative, Confident Communicator with Ricky Lien.
  Date : 26-27 February 2009
  Speaker  

How do you master communication? How do you cultivate an empowering voice? How do you influence others to embrace your ideas and act on them? How do you inspire, motivate and achieve positive results while honouring other people’s values and needs?
This intensive, practical, two-day workshop by Ricky Lien is specially designed to meet all these aims. Designed for maximum skills practice, this programme is for anyone who needs to make presentations and communicate confidently. The techniques and strategies you learn will help you to move your audience – whether it’s one or many – towards action and results!

     

 March 2009 [ Top]
  Title : Power Up Your Business Writing Skills
      A popular, practical and powerful workshop
All participants receive Shirley's best-selling book 'Model Business Letters, E-mails and Other Business Documents 6th edition'
  Date : 4-5 March 2009
  Speaker   Best-selling author Shirley Taylor will show you some simple but powerful techniques that will help you to become a better business writer and get the right results every time. In this practical two-day workshop, you will learn how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!
     

  Title : Sharpen your Interpersonal Skill
      How to communicate your way to success with impressive interpersonal instincts
  Date : 6 March 2009
  Speaker  

In this experiential workshop, Heather Hansen will give you the tools to truly connect with others. She will show you how to build rapport with anyone from the moment you meet. You will learn how to use your interpersonal instincts to read any situation, ask the right questions, and get the right answers. Whether you are dealing with bosses, colleagues, clients or friends, this workshop will show you how to truly communicate your way to success!

     

  Title : Working with Difficult People
      . Facing and handling them well
  Date : 11 March 2009
  Speaker  

In this experiential workshop, Ricky Lien will help you understand these challenging, hard-to-handle people, so that you can get colleagues to co-operate, bullies to back off, and complainers to quiet down. You will learn positive skills and strategies to handle difficult people and situations effectively, so that you improve relationships and achieve the best possible results. In doing so, you will be able to reduce stress, work with more confidence and ultimately enjoy your work and life much more.

     

  Title : Get to Grips With Grammar
      A refreshing approach to improving your spoken and written English
  Date : 13 March 2009
  Speaker   Join Heather Hansen for this intensive, highly interactive, and (dare we say) fun refresher course in English grammar that will help you to communicate with ease, speed up your work flow and project a more competent professional image. This will be the most interesting grammar course you'll ever attend. You will not only enhance your spoken and written communication skills, but your confidence too!
     

  Title : Making Sense of Minutes
      How to record accurate notes at meetings and present clear and useful minutes
  Date : 19 March 2009
  Speaker  

In this hands-on workshop, Jolynn Chow will navigate you through the maze of challenges involved in taking and compiling effective minutes. Jolynn will give you lots of practical tips on listening and taking notes effectively, plus help you to analyse the critical aspects of a typical set of minutes, and learn the appropriate language and grammar for portraying various situations. If you need to make notes at meetings and present clear and accurate minutes, don't miss this practical workshop.

     

  Title : Present for Success
      A fresh, powerful approach to building confidence, developing impact and transforming all your presentations
  Date : 24-25 March 2009
  Speaker   In this detailed, entertaining and very practical workshop, Alison Lester will take a good look at the elements of a successful presentation, and help you to overcome the perceptions and inhibitions that may be holding you back. Together you will see how to develop a winning formula. Concentrating both on developing your content and improving your delivery, this workshop offers lots of opportunity for practice, for feedback, and, above all, for improvement. Join Alison for two days ironing out the wrinkles in your presentation style, and this will be the last presentation skills workshop you'll ever need to take!
     

April 2009 [ Top]

Title : Presenting You!
      How to be a Creative, Confident Communicator with Ricky Lien.
  Date : 16-17 April 2009
  Speaker  

How do you master communication? How do you cultivate an empowering voice? How do you influence others to embrace your ideas and act on them? How do you inspire, motivate and achieve positive results while honouring other people’s values and needs?
This intensive, practical, two-day workshop by Ricky Lien is specially designed to meet all these aims. Designed for maximum skills practice, this programme is for anyone who needs to make presentations and communicate confidently. The techniques and strategies you learn will help you to move your audience – whether it’s one or many – towards action and results!

     

May 2009 [ Top]

Title : Effective Technical Writing Skills
  Date : 26-27 May 2009
  Speaker  

Sandra Sandu-Reeves is an inspiring and passionate global trainer, consultant, speaker and author with a twenty-five year track record training and consulting employees of Fortune 500 corporations in twenty countries across the Asia Pacific. Her training territory includes cities in Asia, Middle East and Australia.
Over the last twenty years, Sandra has been featured on leading television, radio and websites and has trained, consulted and inspired no less than half a million employees of key global corporations across twenty countries.

     

 
For a list of other workshops, check out our
Upcoming Programmes
       
  In-company Training and Customised Courses
  Training courses and programmes tailored to meet the specific needs of your organisation.
       
 
     
     
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