How would you react if you contacted a company with a complaint you feel is valid and you received no answer? Or you finally get someone on the phone but he or she lead you to believe that your complaint is of no importance? At this point you would probably feel worse than when you made the initial complaint! Obviously, this is not the way to build rapport and trust with your customers, much less to create repeat customers.
In this workshop, the facilitator, Maria Amerstorfer tells you how to build and maintain enthusiasm for your work and how to motivate yourself to “go the extra mile” for your customers. She will also touch on inter- and intra-personal competencies with the aims to build a strong ability to deliver “service with a difference” as well as to cultivate better emotional management.
‘EQ for Customer Service Excellence’ is a highly interactive and experiential workshop, with the use of exercises, questionnaires, group activities and role-play.
For more information on the next run of this program, click here.
EQ for Customer Service Excellence
