How does one handle difficult requests? Is there any protocol in writing replies to complaints?
Through this workshop, the facilitator, Jean Khoo Vowles will put participants through several individual and group discussions to differentiate between clear and ambiguous or complicated writing. For greater impact, the workshop content is also localised to highlight problems that Singaporeans face. Participants will also have to undergo several written exercises, and their respective work will be checked and reviewed.
According to Jean, in order for one to be a strategic writer, he or she will need to be confident, tactful and be able to write replies in a positive, clear and effective language.
Participants’ Testimonials
I think this workshop has been quite useful for it tells us effective things such as using simple language when writing in response to feedback or complaints. This is a very relevant course for me as in my profession, I am required to handle feedback from clients and customers. – Lee Hui Gek
It’s been an interesting and enriching session. This is my first time attending such a workshop and I’m impressed. Today’s workshop is very relevant for it brings attention to what we normally do in life or work, and shares how we can improve on them. – Sarah Cheng
In my job, I seldom need to handle complaints but nevertheless, I still find this course to be very useful. I am impressed with Jean – she is a good and professional facilitator. – Sam Chee Kin
This two-day workshop has been great! It’s good that Jean discussed several writing samples with all of us. This way, we are able to learn much faster from our mistakes. She is a good instructor and knows how to engage the audience well. – Patrick Tan
For more information on the next run of this program, click here.
Writing In Response to Complaints 
